NetWorker: os backups do client falham quando há disparidade de pares entre o nó de armazenamento e o client
Resumo: Falha nos backups do client do NetWorker. "Não foi possível obter a chave de sessão do CLIENT para autenticação do GSS com o NÓ DE ARMAZENAMENTO"
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Sintomas
Os backups de um client de file system do NetWorker estão falhando com os seguintes erros observados nos registros da sessão:
181407:save: Step (1 of 7) for PID-87339: Save has been started on the client 'NETWORKER_CLIENT_NAME'.
174412:save: Step (2 of 7) for PID-87339: Running the backup on the client 'NETWORKER_CLIENT_NAME' for the save set 'SAVESET_NAME'.
180569:save: Identified a save for the backup with PID-87339 on the client 'NETWORKER_CLIENT_NAME'. Updating the total number of steps from 7 to 6.
174920:save: Step (3 of 6) for PID-87339: Contacting the NetWorker server through the nsrd process to obtain a handle to the target media device through the nsrmmd process for the save set 'SAVESET_NAME'.
174908:save:Saving the backup data in the pool 'POOL_NAME'.
206529:save: Unable to set up the direct save with server 'NETWORKER_SERVER_NAME'. Be sure network connectivity exists between client 'NETWORKER_CLIENT_NAME' and storage node '?' in both directions. Error: Could not get session key from NETWORKER_CLIENT_NAME for GSS authentication with STORAGE_NODE_NAME: Authentication error; why = Server rejected credential
98520:save: Falling back to agent-assisted indirect save
208834:save: Step (4 of 6) for PID-87339: Successfully connected to the target media device through the nsrmmd process on the host 'NETWORKER_SERVER_NAME' for the save set 'SAVESET_NAME' (ssid SSID#)
174422:save: Step (5 of 6) for PID-87339: Reading the save sets and writing to the target device.
100690:save: SAVESET_NAME/: File index could not be obtained due to <Unable to do Index lookup of path 'SAVESET_NAME'. The Index session is invalid.
>. Contents of this directory may not be properly backed up. See save man page (Command Reference Guide) for more information.
174918:save: Step (6 of 6) for PID-87339: Unable to complete the backup. See the savegrp log to track the closure steps of the backup.
76677:save: Can't encode arguments
90019:save: save of 'SAVESET_NAME' to server 'NETWORKER_SERVER_NAME' failed.
O dispositivo usado para backups é configurado por meio de um nó de armazenamento independente do NetWorker. O dispositivo não está usando o nó de armazenamento incorporado do servidor do NetWorker.
O daemon.raw do nó de armazenamento do NetWorker relata problemas de disparidade de pares para o mesmo client:
Linux: /nsr/logs/daemon.raw
Windows: [Unidade de instalação]:\Arquivos de Programas\EMC NetWorker\nsr\logs\daemon.raw
NetWorker: Como usar nsr_render_log para processar arquivos de log .raw
89879 MM/DD/YYYY HH:mm:SS nsrexecd GSS critical An authentication request from NETWORKER_CLIENT_NAME was denied. The 'NSR peer information' provided did not match the one stored by STORAGE_NODE_NAME. To accept this request, delete the 'NSR peer information' resource with the following attributes from STORAGE_NODE_NAME's NSRLA database: name: NETWORKER_CLIENT_NAME; NW instance ID: 6042beae-00000004-270237f6-67057d43-00015000-2317bb56; peer hostname: NETWORKER_CLIENT_NAME 89879 MM/DD/YYYY HH:mm:SS nsrexecd GSS critical An authentication request from NETWORKER_CLIENT_IP was denied. The 'NSR peer information' provided did not match the one stored by STORAGE_NODE_NAME. To accept this request, delete the 'NSR peer information' resource with the following attributes from STORAGE_NODE_NAME's NSRLA database: name: NETWORKER_CLIENT_NAME; NW instance ID: 6042beae-00000004-270237f6-67057d43-00015000-2317bb56; peer hostname: NETWORKER_CLIENT_IP
Causa
Há um problema de certificado de par entre o client do NetWorker e o nó de armazenamento do NetWorker.
Resolução
Limpe as "NSR peer information" do client e do nó de armazenamento do NetWorker em ambos os hosts.
No client do NetWorker:
No nó de armazenamento do NetWorker:
No client do NetWorker:
nsradmin -p nsrexeced print type: nsr peer information; name: STORAGE_NODE_NAME delete yes quit
Exemplo:
[root@lnx-srvr01 ~]# nsradmin -p nsrexecd
NetWorker administration program.
Use the "help" command for help, "visual" for full-screen mode.
nsradmin> p type: nsr peer information; name: storage.networker.lan
type: NSR peer information;
administrator: root,
"user=nsrnmc,host=lnx-srvr01.networker.lan",
"user=root,host=lnx-srvr01.networker.lan";
name: storage.networker.lan;
peer hostname: storage.networker.lan;
Change certificate: ;
certificate file to load: ;
nsradmin> d
type: NSR peer information;
administrator: root,
"user=nsrnmc,host=lnx-srvr01.networker.lan",
"user=root,host=lnx-srvr01.networker.lan";
name: storage.networker.lan;
peer hostname: storage.networker.lan;
Change certificate: ;
certificate file to load: ;
Delete? y
deleted resource id 1.0.4.4.48.4.0.0.187.151.35.103.192.168.0.6(1)
nsradmin> q
[root@lnx-srvr01 ~]#
Certifique-se de que o client do NetWorker possa acessar o processo nsrexecd no nó de armazenamento:
nsradmin -p nsrexecd -s STORAGE_NODE_NAME
Exemplo:
[root@lnx-srvr01 ~]# nsradmin -p nsrexecd -s storage.networker.lan NetWorker administration program. Use the "help" command for help, "visual" for full-screen mode. nsradmin> quit [root@lnx-srvr01 ~]#
No nó de armazenamento do NetWorker:
nsradmin -p nsrexeced print type: nsr peer information; name: NETWORKER_CLIENT_NAME delete yes quit
Exemplo:
[root@storage ~]# nsradmin -p nsrexecd
NetWorker administration program.
Use the "help" command for help, "visual" for full-screen mode.
nsradmin> p type: nsr peer information; name: lnx-srvr01.networker.lan
type: NSR peer information;
administrator: root, "user=nsrnmc,host=storage.networker.lan",
"user=root,host=storage.networker.lan";
name: lnx-srvr01.networker.lan;
peer hostname: lnx-srvr01.networker.lan;
Change certificate: ;
certificate file to load: ;
nsradmin> d
type: NSR peer information;
administrator: root, "user=nsrnmc,host=storage.networker.lan",
"user=root,host=storage.networker.lan";
name: lnx-srvr01.networker.lan;
peer hostname: lnx-srvr01.networker.lan;
Change certificate: ;
certificate file to load: ;
Delete? y
deleted resource id 1.0.6.182.118.0.0.0.128.3.252.102.192.168.0.3(1)
nsradmin> q
[root@storage ~]#
Certifique-se de que o nó de armazenamento do NetWorker possa acessar o processo nsrexecd no client:
nsradmin -p nsrexecd -s NETWORKER_CLIENT_NAME
Exemplo:
[root@storage ~]# nsradmin -p nsrexecd -s lnx-srvr01.networker.lan NetWorker administration program. Use the "help" command for help, "visual" for full-screen mode. nsradmin> quit [root@storage ~]#
Mais informações
Produtos afetados
NetWorkerProdutos
NetWorker FamilyPropriedades do artigo
Número do artigo: 000243005
Tipo de artigo: Solution
Último modificado: 02 out. 2025
Versão: 2
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