PowerProtect Data Manager: Kan ikke deaktivere fastholdelseslåsen pga. meddelelsen "Anmod om enhed er for stor"

• Deaktiveringsjobbet Fastholdelseslås mislykkes i PPDM.
• Fejlkode: CPM0016
  • PPDM-fejlkoder repræsenterer en bred problemkategori og kan knyttes til adskillige mulige årsager. Sørg for, at logfejlen stemmer overens med eksemplet vist nedenfor
• Systemjobfejl:  A JSONObject text must begin with '{' at 1 [character 2 line 1]
• Logfejl: Request entity is too large 

Fejl i log compliance-verification.log
Log placering: /var/log/brs/compliance-verification

2026-06-09T07:09:31.328Z INFO [] [ForkJoinPool.commonPool-worker-14] [00000000-0000-4000-a000-000000000000][][TASK_ID:92fbb09ab74149d5][TRACE_ID:b030c12908fb1ca8;JOB_ID:8ba3a2025c05c8cf][] [c.e.b.d.c.r.c.DdRestClient.executeRestRequest(601)] - executeRestRequest uri: https://[HOSTNAME]:3009/rest/v1.0/dd-systems/[SYSTEM_ID]/mtrees/%2Fdata%2Fcol1%2F[STORAGE_UNIT]/rlfiles, method: PUT took: 61 milliseconds
 
... before the job reported failure below, we actually see "Request entity is too large" 

2026-06-09T07:09:31.328Z INFO [] [ForkJoinPool.commonPool-worker-14] [00000000-0000-4000-a000-000000000000][][TASK_ID:92fbb09ab74149d5][TRACE_ID:b030c12908fb1ca8;JOB_ID:8ba3a2025c05c8cf][] [c.e.b.d.c.r.c.DdRestClient.executeRestRequest(608)] - Received Status Code 413 with body <?xml version="1.0" encoding="UTF-8"?>
<service_status><details>Request entity is too large</details><code>5439</code></service_status>
2026-06-09T07:09:31.328Z ERROR [] [ForkJoinPool.commonPool-worker-14] [00000000-0000-4000-a000-000000000000][][TASK_ID:92fbb09ab74149d5][TRACE_ID:b030c12908fb1ca8;JOB_ID:8ba3a2025c05c8cf][] [c.e.b.d.c.r.c.DdRestClient.executeRestRequest(658)] - A JSONObject text must begin with '{' at 1 [character 2 line 1]
2026-06-09T07:09:31.328Z ERROR [] [ForkJoinPool.commonPool-worker-14] [00000000-0000-4000-a000-000000000000][][TASK_ID:92fbb09ab74149d5][TRACE_ID:b030c12908fb1ca8;JOB_ID:8ba3a2025c05c8cf][] [c.e.b.d.c.r.c.DdRestClient.putResource(411)] - Exception when trying to put data, PowerProtect DD System = [HOSTNAME], error = A JSONObject text must begin with '{' at 1 [character 2 line 1]
2026-06-09T07:09:31.328Z ERROR [] [ForkJoinPool.commonPool-worker-14] [00000000-0000-4000-a000-000000000000][][TASK_ID:92fbb09ab74149d5][TRACE_ID:b030c12908fb1ca8;JOB_ID:8ba3a2025c05c8cf][] [c.e.b.c.r.s.r.d.DataCopyDDAccessor.resetRetentionLockOnDD(532)] - Reset file retention lock - Exception {}
com.emc.brs.datadomain.common.rest.connection.DdRestClientException: A JSONObject text must begin with '{' at 1 [character 2 line 1]
at com.emc.brs.datadomain.common.rest.connection.DdRestClient.executeRestRequest(DdRestClient.java:659)
at com.emc.brs.datadomain.common.rest.connection.DdRestClient.putResource(DdRestClient.java:409)
at com.emc.brs.datadomain.common.rest.connection.DdRestClient.putResource(DdRestClient.java:393)
at com.emc.brs.datadomain.common.rest.connection.DataCopyDDAccessor.resetRetentionLockOnDD(DataCopyDDAccessor.java:479)
at com.emc.brs.copy.rest.service.retentiontimeandlock.ActionSetRetentionInfo.resetRetentionLockOnDD(ActionSetRetentionInfo.java:1197)
at com.emc.brs.copy.rest.service.retentiontimeandlock.ActionSetRetentionInfo.resetRetentionLockWithSplit(ActionSetRetentionInfo.java:1110)
at com.emc.brs.copy.rest.service.retentiontimeandlock.ActionSetRetentionInfo.resetRetentionLock(ActionSetRetentionInfo.java:979)
at com.emc.brs.copy.rest.service.retentiontimeandlock.ActionRetentionTimeAndLock.executeResetRetentionLockRequest(ActionRetentionTimeAndLock.java:309

Når PPDM forsøger at deaktivere en opbevaringslås på en sikkerhedskopi, der indeholder et stort antal filer, kan anmodningen overskride den størrelsesgrænse, der understøttes af Data Domain. Anmodningen afvises, hvilket medfører, at fjernelsen af fastholdelseslåsen mislykkes.

En permanent løsning er under udvikling. På udgivelsestidspunktet var denne fejl uafhjulpet i PowerProtect Data Manager version 20.2 og tidligere.

Løsning:

1. Kontakt Dells tekniske supportfor at anmode om hjælp til manuelt at fjerne opbevaringslåsen fra de berørte sikkerhedskopier.
2. Sørg for, at fastholdelseslåsen fjernes fra både PowerProtect Data Manager og PowerProtect Data Domain-systemet for at holde systemerne synkroniserede og forhindre uoverensstemmelser i fastholdelseslåsen.