IDPA: Opgradering til 2.3 mislykkes på Avamar med "Avamar EBR Server Initialization Failed" på grund af fejl ved nulstilling af lockbox

IDPA-opgraderingen til 2.3 mislykkes på Avamar-serveren med følgende fejl:

Avamar EBR Server initialization failed

En fejl i nulstillingen af lockbox på Avamar Server forårsager denne fejl under installation af Avsecurity-pakken.

I logfilen "avAppLevelUpgrade.log" vises følgende fejlmeddelelse:

RUNNING,17,Package AvPlatformOsRollup_2018-R4-v5 is ready for installation
RUNNING,18,Started installation of Backup server packages. This may take 40 minutes
RUNNING,19,AvamarUpgrade1820,AvPlatformOsRollup_2018-R4-v5 avp installation failed
RUNNING,20,Initializing Avamar EBR server
RUNNING,21,Avamar EBR Server initialization Failed
RUNNING,25,Successfully upgraded Backup Server
RUNNING,25,Preparing to upgrade Backup Server hotfix
RUNNING,26,Ready to upgrade Backup Server hotfix
RUNNING,26,Upgrading Backup Server hotfix

I logfilen "upgradeutility.log" vises følgende fejl:

2019-02-06 21:13:04,114 INFO  [upgrade-workflow-5]-util.ProcessBuilderExecutor: ERROR: main: another package is already active
2019-02-06 21:13:04,114 INFO  [upgrade-workflow-5]-av.AvamarUpgradeOperations: Failed to execute hot fix script. responseCode: 1
2019-02-06 21:13:04,114 INFO  [upgrade-workflow-5]-upgradeutil.UpgradeUtil: Getting latest progress percent from: /data01/tmp/patch/logs/status/avAppLevelUpgrade.log
2019-02-06 21:13:04,114 INFO  [upgrade-workflow-5]-upgradeutil.UpgradeUtil: prevPercent: 52 currentPercent: 44
2019-02-06 21:13:04,114 ERROR [upgrade-workflow-5]-av.AvamarRetryTask: Failed to upgrade Avamar.
com.emc.vcedpa.upgradeutil.common.exception.UpgradeException: Unable to upgrade Backup Server.
        at com.emc.vcedpa.upgradeutil.configure.av.AvamarUpgradeOperations.aveHotFix(AvamarUpgradeOperations.java:222)
        at com.emc.vcedpa.upgradeutil.configure.av.AvamarUpgradeOperations.upgrade(AvamarUpgradeOperations.java:166)
        at com.emc.vcedpa.upgradeutil.configure.av.AvamarRetryTask.run(AvamarRetryTask.java:56)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at java.lang.Thread.run(Thread.java:748)

På ACM GUI vises følgende advarselsmeddelelser:

Denne fejl opstår på grund af en fejl til nulstilling af lockbox på Avamar-serveren.

På Avamar-serveren viser filen "avinstaller.log.0" under "/usr/local/avamar/var/avi/server_log" følgende fejl:

INFO: PollMessageSender sent: <UpdateMessage><ProcessKey>AvamarUpgrade20190206Feb021549504018</ProcessKey><ProcessInstanceId>AvamarUpgrade20190206Feb021549504018.60013</ProcessInstanceId><Timestamp>2019/02/06-21:05:56.00982</Timestamp><Content>Unable to reset lockbox - operation failed</Content></UpdateMessage>

Feb 06, 2019 9:05:57 PM com.avamar.avinstaller.process.handler.ServerScriptHandler$TaskProcessor run
WARNING: From err out: 02/06 21:05:56 error: Unable to reset lockbox - operation failed

Derudover kan fejlen bekræftes på siden Avamar Installation Manager ved at kontrollere fejlmeddelelsen.

Log på Avamar-serveren som administratorbruger.

Skift til rodbrugeren: su - root

Trin 1.
Slet eller flyt kun "/etc/vcs/cst/csp.clb*"-filer.

Trin 2.
Kør følgende kommando for at oprette en ny lockbox med et bestemt adgangsudtryk:

/usr/local/rsa_cst/cst/builds/linux_gcc34_x64_r/lib/cstadmin initialize /etc/vcs/cst

Indtast adgangsudtrykket to gange, når du bliver bedt om det

Trin 3.
Kør følgende kommando for at oprette en post i lockboxen for MC-rodbrugeren:

java -jar /usr/local/rsa_cst/cst/bin/lockbox-service.jar create 'mc_root@127.0.0.1.pw' '<enter root password to mc here>'

Trin 4.
Genstart emwebapp som root:

root@idpaave:~/#: emwebapp.sh --restart

Klik på knappen "Prøv igen" på ACM for at forsøge at opgradere igen på Avamar.