Data Protection Advisor: Avamar Collection Requests Fail with "Failed to connect to database server"
Summary: Data Protection Advisor (DPA): Avamar Collection Requests Fail with the message "Failed to connect to database server."
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Symptoms
Avamar data collection requests fail with the message:
Running nslookup from the agent host running the command
Failed to connect to database serverFrom Run in Debug dpaagent.log, the error looks like:
DBG1 4640.1508 20170417:154119 sodbc.pgsql.sodbc - sodbcOpen(): Failed to connect to database server. server= Avamar_server.FQDN, dbname=mcdb, user=viewuser, port=5555. Error was: Connection to database mcdb failed: could not translate host name "Avamar_server.FQDN" to address: Unknown host (-1) DBG1 4640.1508 20170417:154119 sodbc.pgsql.connect - cpgsql(): Closing connection to postgres database. Server= Avamar_server.FQDN, DB=mcdb, Port=5555, User=viewuser ERR 4640.1508 20170417:154119 agent.mod.avamar - jobmonitor(): failed to connect to serverThe agent cannot translate the Avamar hostname
Avamar_server.FQDN which is the Avamar server object in DPA Inventory.
Running nslookup from the agent host running the command
Avamar_server.FQDN or Avamar server IP address fails, however the short name is resolved correctly.Cause
DPA product is working as designed. This is a Domain Name System (DNS) issue.
Resolution
Correct the DNS.
In one instance, the issue was resolved after adding
For more information, contact the Dell Technical Support team.
In one instance, the issue was resolved after adding
Avamar_server.FQDN and IP address in the hosts file on the remote agent.
For more information, contact the Dell Technical Support team.
Etkilenen Ürünler
Data Protection AdvisorMakale Özellikleri
Article Number: 000052149
Article Type: Solution
Son Değiştirme: 23 Haz 2026
Version: 6
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