Inspiron 7500, 7501, or Vostro 7500 Laptops Display Issues on USB-C Monitors

摘要: The following article contains information about USB-C monitors not showing video correctly. This is occurring when connected to an Inspiron 7500, 7501 or Vostro 7500 laptop.

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症状

DisplayPort 1.2 Support

Inspiron 7500, 7500, and Vostro 7500 laptops support the DisplayPort (DP) 1.2 specification through the USB-C port. It may not display video correctly and cause the laptop to stop responding after connecting a DP 1.4 monitor over USB-C.

原因

The monitor is running at a higher specification than the laptop.

解决方案

Set the monitor to the DP 1.2 setting before connecting it to the laptop to resolve this behavior.

Contact Dell Technical Support if there are any other questions.

受影响的产品

Inspiron 7500, Inspiron 7501, Vostro 7500
文章属性
文章编号: 000131330
文章类型: Solution
上次修改时间: 19 4月 2026
版本:  7
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