OpenManage Enterprise：服务插件程序不显示服务器

摘要: OpenManage Enterprise （OME） Services 插件程序可能不显示设备，或者设备处于暂存状态。

本文适用于 本文不适用于 本文并非针对某种特定的产品。 本文并非包含所有产品版本。
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说明

范围：

在 OpenManage Enterprise （OME） 中查找到并清点的设备反映了自上次成功清点时起的可用信息。如果 OpenManage Enterprise 未检测到设备的新功能，则无法与 Services等插件程序集成。
 

解决方案：

确认 DRAC 响应迅速且可登录。 

  1. 在 OpenManage Enterprise Web 界面中，转至 设备，单击 设备名称，并确认设备摘要加载时没有错误。
  2. 单击 Warranty 并确认设备具有可载入 Services的正确合同。

如果设备显示为暂存或未显示在 OpenManage Enterprise Services 插件程序中，请执行以下步骤：  

提醒：默认情况下，OpenManage Enterprise 每 24 小时运行一次资源清册任务。

 

  1. 在 OpenManage Enterprise > 监测 > 故障处理> 设备中，对设备执行 ping作并确认网络连接。
  2. 从 OpenManage Enterprise设备页面中，单击系统 >资源清册在>设备上运行资源清册。  等待作完成。 
  3. 从 OpenManage Enterprise设备页面中，单击系统 >发现启用>并提供设备凭据。等待作完成。 

如果上述步骤无法解决问题，请在一个或多个设备上尝试以下步骤以强制同步：

  1. 从 OpenManage Enterprise设备页面中，单击系统 >更多作>删除设备。   
  2. 重新启动设备上的 iDRAC。
  3. 从 OpenManage Enterprise设备 页面中，单击 查找 >发现设备，并提供 DRAC 的 IP 和凭据。 
  4. 从 OpenManage Enterprise设备页面中，单击系统 >发现启用>并提供设备凭据。等待作完成。
  5. 在 OpenManage Enterprise Services中验证设备是否正确显示。

在 OpenManage Enterprise 中成功清点设备可将功能扩展到 OpenManage Enterprise 插件（如 Services）。如果问题仍然存在，请确认从 OpenManage Enterprise 到设备的网络连接。

受影响的产品

C Series, HS Series, Modular Infrastructure, Rack Servers, Tower Servers, XE Servers, XR Servers, Dell OpenManage Enterprise, OpenManage Enterprise SupportAssist, Dell EMC OpenManage Enterprise, OpenManage Enterprise Dell AIOps , OpenManage Enterprise Services, OpenManage Enterprise SupportAssist, PowerEdge XR2, Poweredge C4140, PowerEdge C6400, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6600, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge HS5610, PowerEdge HS5620, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge M7701, PowerEdge M7725, PowerEdge MX5016s, PowerEdge MX7000, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450, PowerEdge R470, PowerEdge R540, PowerEdge R550, PowerEdge R570, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R670, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R770, PowerEdge R7715, PowerEdge R7725, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T40, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, PowerEdge XE2420, PowerEdge XE7100, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE7745, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4000r, PowerEdge XR4000w, PowerEdge XR4000z, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8000r, PowerEdge XR8610t, PowerEdge XR8620t ...

产品

OpenManage Enterprise SupportAssist
文章属性
文章编号: 000213172
文章类型: How To
上次修改时间: 17 5月 2026
版本:  8
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