PowerProtect Data Manager: Generic Application Agent Sybase Backup Fails With ABG0023 "ct_connect(): protocol specific layer: external error"

摘要: A Sybase database asset-level backup performed through the PowerProtect Data Manager Generic Application Agent fails with the error "ct_connect(): protocol specific layer: external error: The attempt to connect to the server failed" followed by error code ABG0023 indicating the backup was skipped because data was unavailable. The failure occurs because PowerProtect Data Manager does not correctly pass the asset-level credentials to the Sybase backup script, which prevents the script from authenticating to the Sybase server. This defect affects PowerProtect Data Manager versions 19.22 and 20.1. Upgrading both the PowerProtect Data Manager appliance and the Generic Application Agent to version 20.2 resolves the issue. ... 扩大查看范围 缩小查看范围