Dell Data Protection Encryption endpoint with SED showing as Not Protected in Remote Management Console

摘要: Learn more about Dell Enterprise Server Remote Management Console showing an endpoint's EndPoint Protection Status as Not Protected when the Dell Data Protection | Encryption client is installed with a Self-Encrypting Drive (SED) and has System Data Encryption (SDE) policy enabled. ...

本文章適用於 本文章不適用於 本文無關於任何特定產品。 本文未識別所有產品版本。
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症狀

Affected Products:

  • Dell Data Protection | Self-Encrypting Drive

原因

This is because the Dell Data Protection | Encryption client is designed to disable SDE if it detects a SED drive. When the Dell Data Protection | Enterprise Server has SDE set as a policy for this machine, the device sweep timestamp is not updated, and the server does not set the Protected flag.

解析度

In the Remote Management Console, all other status fields for this endpoint have the correct information, but the SDE start and end sweep time fields are blank.

You can search for CanApplySDE on any device with the Dell Data Protection | Encryption software client to determine if an SED or Full Volume Encryption (FVE) policy is in play and being applied.

When the Shield can apply the SDE policy properly, you see this line:

CanApplySDE? - Yes (SED present = 0, FVE Provisioned = 0, FVE Decrypting = 0, Always Apply= 0, FVE Disks=0)
Note: For information about activating the SDE policy if SED is detected, reference How to enable SDE policies on Self-Encrypting Drives.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

受影響的產品

Dell Encryption
文章屬性
文章編號: 000129499
文章類型: Solution
上次修改時間: 29 6月 2026
版本:  10
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