SC Storage Customer Notification: Policy for Enclosure / Drive Movement With SC Systems
摘要: The movement of individual drives is not permitted between one Storage Center system and another Storage Center system or between an integrated controller enclosure and expansion enclosures within the same Storage Center system. Moving drives will impact warranty coverage. Moving enclosures between systems will be permitted if the warranty contract is updated to reflect the change. ...
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The movement of individual drives is not permitted between one Storage Center system to another Storage Center system or between integrated controller enclosures and expansion enclosure(s) within the same Storage Center system. For example, a 2.5" SSD drive in a SC7020 integrated controller enclosure is not permitted to be moved to an SC420 expansion enclosure that is attached to the SC7020 controller enclosure. Warranty coverage for drives that are improperly moved will be denied.
As for existing enclosures, including the drives within them, they may be moved to another Storage Center system. However, prior to the movement of such enclosure(s), the warranty contracts should be reviewed and updated to ensure that the movement is permissible and that there will be no lapse in warranty coverage. All the hardware on a Storage Center system will need to have their warranty contracts co-termed to the same date and same support level. Please reach out to your Dell EMC Sales Representative to help coordinate your warranty contract renewal / alignment.
Frequently Asked Questions:
1. Can enclosure(s) be moved between Storage Center systems?
A) Yes. However, the warranty contract on such enclosure(s) must be renewed to co-term with the warranty of the Storage Center system the enclosure is moving to. The enclosure(s) and the drives within them must be able to qualify for a warranty contract renewal. It is highly recommended that the warranty contracts be reviewed by the Contract Renewal team before making such moves to ensure there is no lapse in warranty coverage. Ensure there is no data on the drives prior to the enclosure move.
2. Can drives be removed from an enclosure on one Storage Center system and add them to another Storage Center system that is needing additional space?
A) No. Drives are linked to an Asset Service Tag of an expansion enclosure or an integrated controller enclosure. Warranty contracts are applied to expansion enclosures / integrated controller enclosures and the drives within them. When drives are moved, the link between the Asset Service Tag that has the warranty contract is broken. This results in the drives no longer having warranty coverage.
3. What if I already moved drive(s) and / or enclosure(s) in the past and did not have my warranty contracts updated?
A) Moved drives will not have a warranty contract tied to them and cannot be updated. Contact your Dell EMC Sales Representative to discuss options. For moved enclosures, please reach out to your Dell EMC Sales Representative as soon as possible to help coordinate the warranty contract renewal / alignment and ensure the proper warranty coverage is applied.
As for existing enclosures, including the drives within them, they may be moved to another Storage Center system. However, prior to the movement of such enclosure(s), the warranty contracts should be reviewed and updated to ensure that the movement is permissible and that there will be no lapse in warranty coverage. All the hardware on a Storage Center system will need to have their warranty contracts co-termed to the same date and same support level. Please reach out to your Dell EMC Sales Representative to help coordinate your warranty contract renewal / alignment.
Frequently Asked Questions:
1. Can enclosure(s) be moved between Storage Center systems?
A) Yes. However, the warranty contract on such enclosure(s) must be renewed to co-term with the warranty of the Storage Center system the enclosure is moving to. The enclosure(s) and the drives within them must be able to qualify for a warranty contract renewal. It is highly recommended that the warranty contracts be reviewed by the Contract Renewal team before making such moves to ensure there is no lapse in warranty coverage. Ensure there is no data on the drives prior to the enclosure move.
2. Can drives be removed from an enclosure on one Storage Center system and add them to another Storage Center system that is needing additional space?
A) No. Drives are linked to an Asset Service Tag of an expansion enclosure or an integrated controller enclosure. Warranty contracts are applied to expansion enclosures / integrated controller enclosures and the drives within them. When drives are moved, the link between the Asset Service Tag that has the warranty contract is broken. This results in the drives no longer having warranty coverage.
3. What if I already moved drive(s) and / or enclosure(s) in the past and did not have my warranty contracts updated?
A) Moved drives will not have a warranty contract tied to them and cannot be updated. Contact your Dell EMC Sales Representative to discuss options. For moved enclosures, please reach out to your Dell EMC Sales Representative as soon as possible to help coordinate the warranty contract renewal / alignment and ensure the proper warranty coverage is applied.
受影響的產品
Entry Level & Midrange, Compellent (SC, SCv & FS Series), Dell Compellent SC200, Dell Compellent SC220, Dell Compellent SC280, Dell Compellent SC4020, Dell Storage SC8000, Dell Compellent Series 40, Dell Storage SC100, Dell Storage SC120
, Dell Storage SC180, Dell Storage SCv2000, Dell Storage SCv2020, Dell Storage SCv2080, Dell Storage SC400, Dell Storage SC420, Dell Storage SC420F, Dell Storage SC460, Dell Storage SC5020, Dell Storage SC5020F, Dell Storage SC7020, Dell Storage SC7020F, Dell Storage SC9000, Dell Storage SCv300, Dell Storage SCv3000, Dell Storage SCv3020, Dell Storage SCv320, Dell Storage SCv360
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文章屬性
文章編號: 000137565
文章類型: Solution
上次修改時間: 21 2月 2021
版本: 3
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