VxRail:LCM 升級後 ESE 損壞
摘要: 升級成功完成後,遠端連線能力會因指紋問題而停止運作。
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症狀
VxRail 升級至 7.0.400 後,支援標籤下會顯示「擷取遠端連接器狀態內部錯誤」訊息。
在 short.term.log 中觀察到的錯誤訊息:
"2022-09-26 19:32:45,019" microservice.rcs-service "2022-09-26T19:32:44.39224192Z stderr F 2022-09-26 19:32:44,391 [ERROR] <ThreadPoolExecutor-3_1:140443526350592> ese_heartbeat.py heartbeat() (54): Failed to check ese heart beat status" "2022-09-26 19:32:45,019" microservice.rcs-service "2022-09-26T19:32:44.392250916Z stderr F Traceback (most recent call last):" "2022-09-26 19:32:45,019" microservice.rcs-service "2022-09-26T19:32:44.392255016Z stderr F File ""/home/app/rcs_app/remote_connector/ese_connector/ese_heartbeat.py"", line 42, in heartbeat" "2022-09-26 19:32:45,019" microservice.rcs-service "2022-09-26T19:32:44.392260682Z stderr F status = ese_service.get_status()" "2022-09-26 19:32:45,019" microservice.rcs-service "2022-09-26T19:32:44.392264409Z stderr F File ""/home/app/rcs_app/remote_connector/ese_connector/decorators/ese_exception_handler.py"", line 127, in decorated_func" "2022-09-26 19:32:45,019" microservice.rcs-service "2022-09-26T19:32:44.392273329Z stderr F raise Exception(message)" "2022-09-26 19:32:45,019" microservice.rcs-service "2022-09-26T19:32:44.39227666Z stderr F Exception: Failed to get ESE status" "2022-09-26 19:32:45,019" microservice.rcs-service "2022-09-26T19:32:44.392433979Z stderr F 2022-09-26 19:32:44,392 [INFO] <ThreadPoolExecutor-3_1:140443526350592> base.py run_job() (144): Job ""ESEHeartBeatFunction.heartbeat (trigger: interval[0:30:00], next run at: 2022-09-26 20:02:44 UTC)"" executed successfully"
原因
加密箱服務關閉導致嵌入式服務啟用碼 (ESE) 取得錯誤的穩定伺服器值 (SSV) 值:
"2022-09-26 17:08:27,813" microservice.nano-service "2022-09-26T17:08:27.762991493Z stdout F common.connector.lock_service.LockServiceConnectionException: Exception during communicate with lock service" "2022-09-26 15:30:37,558" microservice.rcs-service "2022-09-26T15:30:37.21922367Z stderr F 2022-09-26 15:30:37,214 [ERROR] <ThreadPoolExecutor-0_3:139761691899648> commonservice.py get_data_from_lockbox() (134): Failure in getting data from lockbox via ese_values_key" "2022-09-26 17:15:37,847" microservice.rcs-service "2022-09-26T17:15:37.83744807Z stderr F 2022-09-26 17:15:37,837 [ERROR] <ThreadPoolExecutor-0_7:139794877249280> commonservice.py get_data_from_lockbox() (134): Failure in getting data from lockbox via ese_values_key" "2022-09-26 17:15:38,507" microservice.dell-ese "2022-09-26T17:15:37.849451847Z stderr F 7 2022-09-26 17:15:37,846 MainThread WARNING ESE LN: 100 Not able to read Lockbox:Internal server error" "2022-09-26 17:15:37,847" microservice.rcs-service "2022-09-26T17:15:37.83744807Z stderr F 2022-09-26 17:15:37,837 [ERROR] <ThreadPoolExecutor-0_7:139794877249280> commonservice.py get_data_from_lockbox() (134): Failure in getting data from lockbox via ese_values_key"
當密碼箱服務在第2天啟動和關閉時,可能會發生此問題。
解析度
清理遠端連線並重新啟用。
停用 VxRail 附掛程式中的遠端連線能力:
在 VxRail 附掛程式中啟用遠端連線:
受影響的產品
VxRail, VxRail Software文章屬性
文章編號: 000205861
文章類型: Solution
上次修改時間: 05 9月 2025
版本: 3
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