OpenManage Enterprise：服務附掛程式未顯示伺服器

摘要: OpenManage Enterprise （OME） 服務附掛程式可能不會顯示裝置，或裝置處於暫存狀態。

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說明

範圍：

在 OpenManage Enterprise （OME） 中探索並清查的裝置會反映截至上次成功清查的可用資訊。如果 OpenManage Enterprise 未偵測到裝置的新功能，則無法整合至 Services 等附掛程式。
 

解決方案：

確認 DRAC 回應迅速，且可存取登入。 

  1. 在 OpenManage Enterprise Web 介面中，前往 裝置，按一下 裝置名稱，然後確認裝置摘要載入時沒有錯誤。
  2. 按一下 保固 ，並確認裝置有正確的服務登錄合約。

如果裝置顯示在暫存中或未顯示在 OpenManage Enterprise Services 附掛程式中，請執行下列步驟：  

注意：根據預設，OpenManage Enterprise 每 24 小時會執行一次清查工作。

 

  1. 從 OpenManage Enterprise > 顯示器 > 故障診斷>裝置，對裝置進行 ping 測試，然後確認網路連線。
  2. 在 OpenManage Enterprise 裝置頁面中，按一下系統 >清查>在裝置上執行清查。  等待操作完成。 
  3. 在 OpenManage Enterprise 裝置 頁面中，按一下 系統 >探索 >上線 並提供裝置認證。等待操作完成。 

如果上述步驟無法解決問題，請在一或多個設備上嘗試以下步驟以強制同步：

  1. 在 OpenManage Enterprise 裝置頁面中，按一下系統 >更多動作>刪除裝置。   
  2. 將裝置上的 iDRAC 重新開機。
  3. 在 OpenManage Enterprise 裝置 頁面中，按一下 探索 >探索裝置，並提供 DRAC 的 IP 和認證。 
  4. 在 OpenManage Enterprise 裝置 頁面中，按一下 系統 >探索 >上線 並提供裝置認證。等待操作完成。
  5. 在 OpenManage Enterprise Services 中確認裝置是否正確顯示。

在 OpenManage Enterprise 中成功清查裝置會將功能延伸至 OpenManage Enterprise 附掛程式，例如 Services。如果問題仍然存在，請確認從 OpenManage Enterprise 到裝置的網路連線。

受影響的產品

C Series, HS Series, Modular Infrastructure, Rack Servers, Tower Servers, XE Servers, XR Servers, Dell OpenManage Enterprise, OpenManage Enterprise SupportAssist, Dell EMC OpenManage Enterprise, OpenManage Enterprise Dell AIOps , OpenManage Enterprise Services, OpenManage Enterprise SupportAssist, PowerEdge XR2, Poweredge C4140, PowerEdge C6400, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6600, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge HS5610, PowerEdge HS5620, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge M7701, PowerEdge M7725, PowerEdge MX5016s, PowerEdge MX7000, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450, PowerEdge R470, PowerEdge R540, PowerEdge R550, PowerEdge R570, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R670, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R770, PowerEdge R7715, PowerEdge R7725, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T40, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, PowerEdge XE2420, PowerEdge XE7100, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE7745, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4000r, PowerEdge XR4000w, PowerEdge XR4000z, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8000r, PowerEdge XR8610t, PowerEdge XR8620t ...

產品

OpenManage Enterprise SupportAssist
文章屬性
文章編號: 000213172
文章類型: How To
上次修改時間: 17 5月 2026
版本:  8
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