PowerFlex: PM1733a/PM1735a Drives are missing in iDRAC - PDR5 or PR8
摘要: Dell PM1735a NVMe (Non-Volatile Memory Express) drive failing in PowerEdge servers
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症狀
Dell PowerEdge based servers configured with Dell Samsung PM1735a may report drives as failed, offline, or missing in the iDRAC and operating system. This can occur on a system with an NVMe enabled PERC storage controller or NVMe direct configuration.
If there is a failure, the following error messages can be present in the LifeCycle Controller logs.
PDR5 - Disk arg1 in Backplane 1 in of RAID Controller in SL3 is removed PDR1001 - Fault detected on drive arg1 in disk drive bay CTL137 - iDRAC is unable to successfully communicate with the device PCIe SSD in Slot X in Bay Y PR8 - Device not detected: Dell NVMe PCIe SSD Configuration Data(PCIe SSD in Slot X in Bay Y)
Disk model can be checked form iDRAC > Physical Disks
原因
Dell Samsung PM1735a drives can assert due to an internal job interfering with a parity update operation.
解析度
Dell Technologies recommends updating the PM1733a/PM1735a drive firmware at the earliest available opportunity to avoid future occurrences of this error condition.
Dell Samsung PM1733a and PM1735a drives can both be updated using these new firmware versions
Once a drive has entered into a failed state, it is not possible to recover or update it.
See article PowerFlex How to update disk firmware on PowerEdge servers in a PowerFlex Rack or Appliance
Not Encrypted Devices
Dell PowerEdge Express Flash Ent NVMe PM1733a/35a AGN Firmware
Self Encrypted Devices (SED)
Note: Instant Secure Erase (ISE) and Federal Information Processing Standards (FIPS) versions of the drive each require a different firmware package to update.
受影響的產品
PowerFlex rack, Rack Servers, ScaleIO文章屬性
文章編號: 000481601
文章類型: Solution
上次修改時間: 25 6月 2026
版本: 1
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