Dell Replay Manager Version 7.8 Administrator’s Guide

Recover a Mailbox

To recover an individual mailbox, Expose the restore point as a drive letter or mount point. Once the snapshot is exposed, an administrator can recover a mailbox using a Recovery Storage Group or Recovery Database and the built-in tools of Microsoft Exchange Server.

1. Locate and Expose the restore point that contains the mailbox as described in Expose a Restore Point (Windows Extensions Only).
2. In the Expose Restore Point Volumes dialog box:
   1. Make sure that you expose both the Database and the Log volumes, by setting drive letters for both volumes shown.
   2. Select Make exposed volumes writable.
3. Click Expose.
4. To verify that the drive was created, use the Computer Management console on the server:
   1. Right-click the computer where the drive should appear and select Manage.
   2. In the Computer Management navigation tree, expand the Storage entry.
   3. Select Disk Management.
   4. If the drive does not appear, select Action→ Rescan Disks.
5. Use the Exchange Management Shell to recover the mailbox database:
   1. Create a database pointer for the recovery files.
   2. Specify the path to the exposed files.

      For example:

      C:\>new-mailboxdatabase -recovery -name Emailrecovery1 -server ex2010-mb1 -EdbFilePath “h:\replay users\replay users.edb" -logfolderpath "h:\replay users"

      Where Emailrecovery1 is the database name, ex2010-mb1 is the server name, and h:\replay users is the path of the exposed files.

      NOTE:In the preceding example, all files residing in ”h:\replay users “ are immediately available for recovery. If files outside that directory are required, copy them into the path of the exposed files (in this case h:\replay users).
6. Use the ESEUTIL program to put the database into a clean shutdown.
7. In the Exchange Management Organization Configuration/Mailbox dialog box, right-click the recovered database and select Mount Database.
8. Create a restore request for the mailbox to recover. For example, to restore an entire mailbox: H:\Replay Users>new-mailboxrestorerequest -sourcedatabase emailrecovery1 -sourcestoremailbox "John Hancock" -targetmailbox jhancock@2010test.local where the target mailbox is the email address of the mailbox you are restoring.
   NOTE:In the preceding example, the directory H:\Replay Users contains both the log and database files. If the files are in different directories, use the /l /s and /d options to specify the correct directories.
   This restore command queues the request. As messages are restored, they appear in the user’s mailbox and can be accessed when they are visible. Multiple restore requests can be queued, and wild cards can be used to recover multiple mailboxes. The Exchange server processes all requests until complete. This process can be used to recover everything from a single message to an entire mailbox store.

   NOTE:To recover from a corrupt database, create a blank database and use this procedure to restore data to individual mailboxes. Database recovery is constrained only by server performance, so messages are restored as fast as the server can process them.

   For more information about using the Exchange Management Shell, see technet.microsoft.com