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SIM/eSIM Setup Guide for Windows

PDF

Using Mobile Plans

In Windows, select Start > All Apps > Mobile Plans to start the Mobile Plans application.

NOTE:You can also download Mobile Plans from the Microsoft Store.
NOTE:Initially, only Carriers networks are shown based on the computer location settings. The user also has the option to select their country from the drop-down list or select Show all Carriers to show all available Carriers networks in Mobile Plans.

Once a Carrier network is selected, the Carrier network website opens, and the user has to:

  1. Set up a new account by providing information such as name, email, and a password, or log in with existing account details. Further user verification may be needed based on the Carrier network chosen.
  2. Choose a plan (for example, a single country plan or a multiple country plan) specifying the amount of data and the duration of the plan.
  3. Complete the payment for the selected plan.
NOTE:Mobile Plans downloads the eSIM profile directly to the computer and then updates the network settings to connect to the Carrier network after the payment is completed.

Select Start > Settings > Network & internet > Cellular to check the connection to the Carrier network.

NOTE:Ensure that Cellular is On and Use this SIM for cellular data is set to eSIM.
NOTE:A firmware update of the computer's WWAN module may be required to ensure compatibility with the Carrier network. If this happens, you see notification similar to that shown below – Do not reboot, restart, or turn off the computer while the firmware is being downloaded or installed.
Figure 1. Notification when downloading the firmware
Image: Notification when downloading the firmware

See the Troubleshooting section for SIMs and eSIMs if you encounter any issues.

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