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iDRAC 8/7 v2.30.30.30 User’s Guide

Generating SupportAssist Collection automatically using iDRAC web interface

To generate the SupportAssist collection automatically:
  1. In the iDRAC Web interface, go to Overview > Server > Troubleshooting > SupportAssist . The SupportAssist page is displayed.
  2. Select options for which you want to collect the data:
    • Hardware
    • OS and Application Data
      • NOTE: While specifying the network share settings, it is recommended to avoid special characters for user name and password or percent encode the special characters.
    • Click Advanced Export Options to select the following additional options:
      • RAID Controller Log
      • Enable Report Filtering under OS and Application Data
    Based on the options selected, the time taken to collect the data is displayed next to these options.
  3. Select the I agree to allow SupportAssist to use this data option and click Export.
  4. After the iDRAC Service Module has completed transferring the OS and application data to iDRAC, it is packaged along with the hardware data and the final report is generated. A message appears to save the report.
  5. Specify the location to save the SupportAssist collection.

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