Dell Avamar for Exchange VSS 19.8 User Guide

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Preface

As part of an effort to improve its product lines, Dell periodically releases revisions of its software and hardware. Therefore, some functions that are described in this document might not be supported by all versions of the software or hardware currently in use. The product release notes provide the most up-to-date information on product features.

Contact a technical support professional when a product does not function correctly or does not function as described in this document.

NOTE:This document was accurate at publication time. To find the latest version of this document, go to Dell Support.

Purpose

This guide describes how to install Avamar in a Microsoft Exchange Server environment, and how to back up and restore data using Avamar with Microsoft Volume Shadow Copy Service (VSS) technology.

Audience

The information in this document is primarily intended for:

System administrators who are responsible for installing software and maintaining servers and clients on a network.
Microsoft Exchange Administrators who are responsible for backing up and maintaining Microsoft Exchange servers.

Persons using this document should have current practical experience with the following:

Operating system shell commands on the Exchange platform. Root permission is required.
The specific version of Microsoft Exchange deployed at the site.

Revision history

The following table presents the revision history of this document.

Table 1. Revision historyRevision history
Revision	Date	Description
03	September 2025	Updated the Preparing to install the Avamar Plug-in for Exchange VSS topic. Removed the following section: Downloading the software Verifying the environment
02	September 2024	Updated the "Backup fails due to case sensitivity" section. Added the following sections: Restore fails due to case sensitivity Recover an Exchange database from Dirty Shutdown state
01	December 2022	First release of this document for Avamar 19.8.

Typographical conventions

Table 2. Typographical conventionsThese type style conventions are used in this document:
Formatting	Description
Bold	Used for names of interface elements, such as names of windows, dialog boxes, buttons, fields, tab names, key names, and menu paths (what the user selects or clicks)
Italic	Used for full titles of publications that are referenced in text
Monospace	Used for: System code System output, such as an error message or script Pathnames, filenames, prompts, and syntax Commands and options
`Monospace italic`	Used for variables
`Monospace bold`	Used for user input
[ ]	Square brackets enclose optional values
\|	Vertical bar indicates alternate selections - the bar means "or"
{ }	Braces enclose content that the user must specify, such as x or y or z
...	Ellipses indicate nonessential information that is omitted from the example

Where to get help

The Avamar support page provides access to licensing information, product documentation, advisories, and downloads, as well as how-to and troubleshooting information. This information may resolve a product issue before contacting Customer Support.

To access the Avamar support page:

Go to Dell Support.
Type a product name in the Enter a Service Tag, Serial Number, Service Request, Model, or Keyword search box.
Select the product from the list that appears. When you select a product, the Product Support page loads automatically.
(Optional) Add the product to the My Products list by clicking Add to My Saved Products in the upper right corner of the Product Support page.

Documentation

The Avamar product documentation provides a comprehensive set of feature overview, operational task, and technical reference information. To supplement the information in product administration and user guides, review the following documents:

Release notes provide an overview of new features and known limitations for a release.
Technical notes provide technical details about specific product features, including step-by-step tasks, where necessary.
White papers provide an in-depth technical perspective of a product or products as applied to critical business issues or requirements.

Knowledgebase

The Knowledgebase contains applicable solutions that you can search for either by solution number (for example, KB000xxxxxx) or by keyword.

To search the Knowledgebase:

Go to Dell Support.
Under the Support tab, click Knowledge Base.
Type either the solution number or keywords in the search box. Optionally, you can limit the search to specific products by typing a product name in the search box and then selecting the product from the list that appears.

Online communities

Go to Community Network at Dell Community for peer contacts, conversations, and content on product support and solutions. Interactively engage online with customers, partners, and certified professionals for all products.

Live chat

To engage Customer Support by using live interactive chat, click Join Live Chat on the Service Center panel of the Avamar support page.

Service requests

For in-depth help from Customer Support, submit a service request by clicking Create Service Requests on the Service Center panel of the Avamar support page.

NOTE:To open a service request, you must have a valid support agreement. Contact a sales representative for details about obtaining a valid support agreement or with questions about an account.

To review an open service request, click the Service Center link on the Service Center panel, and then click View and manage service requests.

Enhancing support

It is recommended to enable ConnectEMC and Email Home on all Avamar systems:

ConnectEMC automatically generates service requests for high priority events.
Email Home sends configuration, capacity, and general system information to Customer Support.

Comments and suggestions

Feedback helps to improve the accuracy, organization, and overall quality of publications. Perform one of the following steps to provide feedback:

Go to Content Feedback Portal, and submit a ticket.
Send feedback to DPADDocFeedback@dell.com.