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Dell SupportAssist OS Recovery User’s Guide

PDF

Reset your computer

When the System Repair or the Repair Software option in the SupportAssist OS Recovery environment is unable to repair your computer, you can reset the operating system of your computer. You can either reset the operating system to factory state or install the latest version of the operating system.

On the SupportAssist OS Recovery home page, click Start Reset on the Reset tile. Depending upon the state of your computer, the following options may be available:

  • Reset to factory settings—download and install the operating system and software to the state they were in when your computer was shipped from the Dell factory.
  • Reset and update—download and install the latest operating system on your computer along with the critical drivers and applications.
CAUTION:The reset process permanently deletes all data on the hard drive and uninstalls any programs or drivers that you installed on your computer. It is recommended that you back up the data before performing a system reset. Reset your computer using Dell SupportAssist OS Recovery only if you cannot resolve operating system issues using Windows System Restore.
NOTE:If your computer is irreparable or SupportAssist OS Recovery is unable to detect the factory installed operating system on your computer, only the Reset and update option is displayed.
NOTE:The feature to reset your computer using the Reset and update option is supported only on certain Dell system models. For the list of system models where this feature is supported, see the Dell SupportAssist OS Recovery Support Matrix on the SupportAssist OS Recovery documentation page.
NOTE:Resetting your computer using the Reset to factory settings option may require you to enter product or license keys for software such as Microsoft Office 365 and other licensed software.

To reset your computer to factory state, see Reset your computer to factory state.

To reset your computer by creating a USB key using Dell OS Recovery tool, see Resetting and updating your computer using the Dell OS recovery tool.

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