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Dell Wyse ThinOS Release 8.3.1 Administrator’s Guide

PDF

Verifying the RTME 1.8 Status

The Citrix HDX RealTime Connector for Microsoft Lync 2013 dialog box enables you to verify the RTME 1.8 status.

To view the Citrix HDX RealTime Connector for Microsoft Lync 2013 dialog box:

  1. Do any of the following to view the Citrix HDX RealTime Connector for Microsoft Lync 2013 dialog box:
    • Click the RTME icon in the lower-left corner of the Lync application window, and click Audio Video Settings.
    • Click the Lync menu icon in the upper-right corner of the Lync application window, and click Tools > Audio Video Settings.
    The Citrix HDX RealTime Connector for Microsoft Lync 2013 dialog box is displayed.
  2. Click the About tab in the Citrix HDX RealTime Connector for Microsoft Lync 2013 dialog box. The RTMS status is displayed in the upper-right pane of the dialog box. If the RealTime Multimedia Engine is successfully initiated between the ThinOS client and Citrix Desktop, the RTME status is displayed as follows:
    StatusRegistered
    Connection TypeSecured
    ModeOptimized
    You can also view the Citrix HDX RealTime Connector for Microsoft Lync 2013 version and Citrix HDX RealTime Media Engine version in the dialog box.
  3. Click the Audio Device tab to configure the RTME audio settings, such as speakers, microphone, and ringer settings.
    • NOTE: The RTME audio device on ThinOS shows only one device from ThinOS local playback device. It can actually work the way they are configured at ThinOS local playback device and record device. The RTME audio device for ringtone is limited to use ThinOS local playback device. This is a known Issue.
  4. Click the Video Device tab to configure the RTME video settings. From the drop-down list, select the webcam that you want to use for video calls.
  5. Click the Call Forwarding tab to configure the call forwarding settings. You can configure the following options:
    • Turn off call forwarding

    • Forward any call to a specific number

    • Simultaneously ring

    • NOTE: The latest call forwarding settings configured by you are displayed in the lower pane of the dialog box.

For more information about trouble shooting, go to docs.citrix.com/en-us/hdx-optimization/1-8/hdx-realtime-optimization-pack-troubleshooting.html.

Known Issues with RTME 1.8 feature

  • RTME operation system on ThinOS is displayed as Linux.

  • RTME audio device on ThinOS will display only one device from ThinOS local playback device. It can actually work the way they are configured at ThinOS local playback device and record device. The RTME audio device for ringtone is limited to use ThinOS local playback device.

  • The RTME 1.8 feature on ThinOS does not work with other versions of HDX RealTime connector due to known Citrix limitation.

  • If you change the audio device during an RTME call, the audio input or output might stop responding.

  • Using similar hardwares, such as Dx0D, ThinOS, Linux, and Windows (D90D7) produce similar video frame rate (20-30) and video resolution (320-400). It produces better video quality using laptop or PC because of better CPU capability.

  • In a video conference call, when different user is speaking, the on-screen video switches to the active user, but takes a few seconds to switch over.

Certified devices

The following are the certified devices for RTME:
  • Plantronics BLACKWIRE C435-M Headset

  • Plantronics Calisto 620-M, Bluetooth Speakerphone

  • POLYCOM Deskphone CX300

  • Jabra PRO 935 MS Headset

  • Jabra MOTION 360 hands free Bluetooth Headset

  • Plantronics BLACKWIRE C-310M Headset

  • Plantronics Voyager Legend UC B235 NA Bluetooth Headset

  • Jabra UC Voice 750MS Duo (Dark) Headset

  • Logitech USB Webcam 9000

  • Logitech C525 HD Webcam

  • Microsoft LifeCam 3.0 Cinema

  • Logitech HD Webcam C310

  • Logitech HD Webcam C910

  • Logitech HD Webcam C920

  • Logitech HD Webcam C930

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