Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

Dell EMC OpenManage Integration Version 1.3 with ServiceNow Release Notes

PDF

Dell EMC OpenManage Integration with ServiceNow Release Notes

Current Version

1.3

Previous Version

1.2.1

Release summary

Dell EMC OpenManage Integration with ServiceNow assists enterprise level organizations to improve the efficiency of their business-critical operations by bridging any gaps between their services and Operations Management processes. It is a native application—within the ServiceNow platform—that provides seamless interface between OpenManage Enterprise (Infrastructure management capabilities) and ServiceNow (service and operations management capabilities). OpenManage Enterprise is a one-to-many systems management console that provides comprehensive, unified life-cycle management for PowerEdge Modular Infrastructure, rack, and tower servers. The OpenManage Integration provides automation capabilities to transfer device inventory information and events between OpenManage Enterprise and ServiceNow, and therefore assists Service Management teams to quickly detect, diagnose, and resolve issues that impact business services and IT infrastructure health. Also, OpenManage Integration with ServiceNow integrates with OME SupportAssist Enterprise as well as SupportAssist Enterprise and Secure Connect Gateway standalone console for viewing and keeping track of the support cases-opened with the Dell EMC support teams-from within the ServiceNow instance. Dell EMC OpenManage Enterprise Services is a plug-in to the Dell EMC OpenManage Enterprise console that enables proactive and predictive monitoring and management support for your devices with Pro-Support and Pro-Support plus entitlements. OpenManage Enterprise with Services provides a single, unified solution for your complete device life cycle management, proactive, and predictive support experience. With this integration, operations and service management teams can keep themselves abreast with the tech support tickets, and track their progress from incident to resolution.

Rate this content

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please select whether the article was helpful or not.
  Comments cannot contain these special characters: <>()\