OpenManage Enterprise SupportAssist

​​​​​​​This article provides an overview and details of the OpenManage Enterprise (OME) console. This system's management console is designed to automate and unify management tasks.

This is the latest version of the Dell OpenManage Enterprise 4.2 Support Matrix.

An access key and PIN are required to securely configure connectivity. Select a site location for gateway products. For all other uses, select an individual Product ID or Service Tag. You are prompted to create a PIN that is required to generate the access key.

This is the latest version of the Dell OpenManage Enterprise 4.4.x Support Matrix.

When a customer attempts to register a SupportAssist (SA) plugin, they receive an error indicating the Access key or PIN is invalid. SA plugin registration fails.

Dell EMC SupportAssist Enterprise contains remediation for Third-party Component vulnerabilities that may be exploited by malicious users to compromise the affected system.

This is the latest version of the Dell OpenManage Enterprise 4.3.x Support Matrix.

Systems Management How to Document that Covers How to Install and Register the OpenManage Services Plug-in.

Perform the following steps to deregister unused OpenManage Enterprise (OME) appliances from Dell Connectivity Service (DCS).

Information about license requirements and management using different System Management tools Applications such as DLM, Dell Digital Locker, and DDLA enable you to manage licenses.

An issue has been identified where after upgrading to OpenManage Enterprise 4.4.0 the web user interface (UI) is no longer accessible. The web UI looks to be stuck on 'Installing the packages' or 'Loading…Services are starting up' or 'Some or all of the services are down.' Monitoring the operating system start from the virtual console shows that the Docker Application Container Engine service fails to start.

This article outlines how to create a firmware baseline, view compliance reports, and apply updates in Dell OpenManage Enterprise.

Dell License Manager 1.7 dose not work with 16G APOS SKU

This article covers the process of collecting debug logs from OpenManage Enterprise 3.9 and later.

OpenManage Enterprise (OME) Services plug-in may not show a device, or the device is in staging status.

This article shows how to enable Field Service Debug in OpenManage Enterprise for advanced troubleshooting.

This section describes how to install iDRAC Tools and use racadm/ipmitool to get logs, and install iDRAC Service Module to use Invoke-SupportAssistCollection to get logs.

This article describes how RHEL7/CentOS7 can obtain TSR logs (RACADM/ISM/IPMITOOL) locally using the command line.

Dell EMC Support Assist Enterprise remediation is available for the Apache Log4j Remote Code Execution Vulnerability that may be exploited by malicious users to compromise the affected system. Dell recommends implementing this remediation as soon as possible in light of the critical severity of the vulnerability.