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Dell has a Customer Replaceable Unit (CRU) program for many of our hardware systems. The CRU program allows customers to replace designated hardware components. For a list of the hardware components that are designated as CRU for a specific hardware system, go to the Dell Warranty and Maintenance Page.
Updated: May 10, 2026
ID: 000187496
This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.
Updated: May 04, 2026
ID: 000205512
This guide catalogs PowerFlex Block alerts for subsystem PFX000XX.XXXXXXX, detailing each alert code, description, severity level and potential system impact without providing remediation steps.
Updated: May 10, 2026
ID: 000270642
This article shows how to use PuTTY to enable session logging and perform the appropriate show tech‑support commands on Cisco Nexus or PowerSwitch switches, capturing logs and CPU data for analysis.
Updated: May 10, 2026
ID: 000324454
The "Software Serial ID" or "SWID" (usually starts wit ELMSIO....) is used to open Service Request for PowerFlex, and to start software renewal process. If the Software Serial ID is not available, you can also create cases using the "System Serial number" (usually starts with "ELMVX....)
Updated: May 10, 2026
ID: 000294556
The following procedure explains how to manually install an external SDC on a Debian-based server.
The steps in the procedure below are relevant for Debian/Ubuntu operating systems, including Proxmox Virtual Environment.
Updated: May 10, 2026
ID: 000462918
During the PowerFlex upgrade process, a Slave (or Slaves in a 5_node configuration) MDM process might keep crashing due to low free space.
Updated: May 10, 2026
ID: 000186779
The Presentation Server alerts show the secondary Main Data Management (MDM) certificates are not approved.
Updated: May 10, 2026
ID: 000186621
Use this procedure to verify and upgrade the CPLD firmware version on PowerFlex nodes. PowerFlex Manager does not verify or upgrade CPLD.
Updated: May 09, 2026
ID: 000315068
PowerFlex Manager 4.x may show false alerts—CONFIGURED_SPARE_CAPACITY_SMALLER_THAN_LARGEST_FAULT_UNIT, STORAGE_POOL_UNBALANCED, NOT_ENOUGH_FAULT_UNITS_IN_SP due to a known software issue pending fix.
Updated: May 09, 2026
ID: 000279687
OS conversion for a Resource Group (RG) completes and causes DU when the system has SDS IP roles that are not configured as expected.
Updated: May 09, 2026
ID: 000446471
This article explains how to understand the purple screen (PS) root cause.
Updated: May 09, 2026
ID: 000327283
The PowerFlex Management Platform (PFMP) runs an SVM OS conversion (CentOS to SLES) and fails to complete.
Updated: May 09, 2026
ID: 000412338
This article explains step by step how To Convert Untagged DATA Networks On Access Mode To VLAN tagged Interfaces After Upgrade And OS Conversion.
Updated: May 09, 2026
ID: 000444848
OS conversion for a Resource Group (RG) completes and causes DU when the system has fewer Standby Managers or Tie-Breaker MDMs than expected.
Updated: May 09, 2026
ID: 000446474
OS conversion for a Resource Group (RG) completes and causes DU when an MDM cluster has fewer virtual IPs than MDM DATA IPs.
Updated: May 09, 2026
ID: 000446482
Dial home alert is logged when there is a disconnection between SDC multiple SDS.
Updated: May 09, 2026
ID: 000185174
SDS process might crash during regular I/O operations, and process panic is reported in the SDS traces.
Updated: May 09, 2026
ID: 000185114
Top PowerFlex Software and Hardware Dial Home Alerts; PowerFlex
Updated: May 09, 2026
ID: 000184617
Scanners report an OpenSSH version on iDRAC, its banner shows 9.6p1, leading to false positives. The root cause is a race‑condition flaw (Common Vulnerabilities and Exposures (CVE)‑2024‑6387) in OpenSSH.
Updated: May 08, 2026
ID: 000269870
Explore the Dell End of Service Life (EOSL) and End of Life (EOL) list for converged infrastructure, storage, and storage networking products. Access End-of-Life documents for hardware, software, and firmware release and service dates
Updated: May 08, 2026
ID: 000185734
This Article explains the details of an MDM cluster in a PowerFlex solution.
Updated: May 08, 2026
ID: 000249312
This article explains step by step the procedure to power off a PowerFlex appliance
Updated: May 08, 2026
ID: 000350572
ASR0000 appears when the hardware watchdog timer expires after iDRAC Service Module communication ends, caused by loss of iDRAC‑host OS connectivity, such as a powered‑off host or a degraded module.
Updated: May 08, 2026
ID: 000219431
Lists supported Linux and Windows OS releases—Ubuntu LTS, Red Hat Enterprise Linux, Oracle Linux, SUSE SLES—and maps them to PowerFlex versions, showing supported components (MDM, SDC, SDS, SDR, SDT).
Updated: May 08, 2026
ID: 000272738
Offline upgrade of PowerFlex Manager
How to manually upgrade PowerFlex Manager without Secure Remote Services.
Updated: May 08, 2026
ID: 000183041
This Article is to raise customer awareness that PowerFlex 3.6 and its subcomponents, like PFxM 3.8, is going End of Standard Support (EoSS) on June 30, 2025.
Updated: May 08, 2026
ID: 000334125
Use the procedures in this section to upgrade the Cisco Nexus switches from NX-OS 9.3.x to NX-OS 10.x.
Updated: May 08, 2026
ID: 000315141
Once performing add SDC command (scli --add_sdc <IP>/<guid><name>), MDM failover occurs
Updated: May 08, 2026
ID: 000182722
Gateways configured for high availability using HAProxy and Keepalive, with a virtual IP address (VIP)
HAProxy certificate's Common Name (CN) differs from the address used to access the Gateway.
Updated: May 08, 2026
ID: 000182613