CyberSense

After updating to PowerProtect Cyber Recovery 19.8, an analyze operation runs longer than expected. This problem applies to Cyber Recovery customers who use the CyberSense include/exclude filter.

After a reboot, Windows non-clustered devices were not coming online when using PowerShell to online the devices. Coincidentally, the AppSync plugin was recently installed.

How to Upgrade or Install NetWorker and Best Practices before Upgrade. Use the Solve Procedure Generator for the step-by-step process.

This page features documents produced by the Content Engineering and Translation (CE&T) team for Dell PowerProtect Cyber Recovery. It also provides links to Index Engines CyberSense documents, white papers, videos, podcasts, and other useful documents about Cyber Recovery.

A Cyber Recovery (CR) secure copy analyze job failed because the Cyber Recovery server was unable to communicate with the CyberSense server over HTTPS. The failure was caused by a network interruption affecting the CyberSense virtual machine.

Dell CyberSense remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

Cyber Recovery CyberSense SUSE OS upgrade from 12 SP5 to 15 SP4 failed with step "zypper up" command.

Summary: How to upload support materials or dumps to a Dell Managed File Transfer (MFT) or Dell EMEA File Transfer (DEFT) server. Secure File Transfer Protocol (SFTP) or HTTPS protocols must be used. A temporary MFT or DEFT account must be created.

Empty mtree secure analyze jobs takes several hours to complete.

The CyberSense backup fails when the backup application runs the prescript. The failure occurs because the PostgreSQL service is active but disabled, which prevents the prescript from returning the database configuration. This article describes the symptoms, the root cause, and the steps to resolve the issue by enabling the PostgreSQL service.

LAN indexing jobs in PowerProtect CyberSense may fail with dispatch termination errors when processing Microsoft Exchange file types. Deep indexing settings cause excessive memory consumption, which triggers out-of-memory (OOM) conditions and crashes the dispatch service. This article describes the symptoms, the confirmed root cause, and the available workaround and permanent resolution.

CyberSense upgrade fails with connection failed for repository download.

Error "no such host" while sending mail from Cyber Recovery over SMTP.

A Critical Alert "The vault has been unlocked unexpectedly from outside of Cyber Recovery" is being repeatedly logged every hour in the Cyber Recovery UI.

Cyber Recovery analysis job marked as Suspicious with message that job did not complete indexing some of the backups.

When analyzing a virtual machine backup, CyberSense analyze job reports INDEXING_FAILURE error due to uninitialized disk or unknown partition type.

Delta Block Analysis does not work during indexing as storage units are created with user nobody.

Error message when uploading CyberSense license "The file you uploaded is not a license archive."

How to configure Systems Applications and Products Intelligent Query (SAP IQ) Database with NetWorker Module for Databases and Applications (NMDA) version 19.x.

Solaris OS file system backup fails after a few hours of execution with broken pipe errors. 80319:save: Aborting session channel connection (97) to XX.XX.104.92

Cyber Recovery Analyze Jobs fail after upgrading to 19.13 due to the new multilink feature introduced with Cyber Recovery (CR) v19.13 and CyberSense (CS) v8.2.

Starting with Avamar 19.8 we have added a new parameter under mcserver.xml that can be used to modify the SMTP Port for CONNECTEMC EMAIL notifications. However, the SMTP Port used by default is 587.

CyberSense must be configured accurately with scripts optimizing the analysis by limiting analysis of backups taken on a certain time frame rather than analyzing any backup in the MTree that has not been previously analyzed. Failure to do so in the right way can result in either extended delays in CyberSense Analysis or discarding important data from analysis.

Avamar - FLR fails: VirtualMachine Interface is NULL assist_restore error. ret: 157. LoginGuest Failed. Ret: 67108908, Reason: Failed to get a property on the Virtual Machine object

How to register the Index Engine and upload and activate the license after Cyber Sense deployment for Cyber recovery

Unable to log in with "admin/admin" account after installing CyberSense Non-Docker.

Beginning in January 2026, Dell PowerProtect CyberSense software has both a Dell CyberSense version and an Index Engines internal version which are different.

CyberSense analyze failing for all copies with error "LAN indexing job failed: Mount failed with unknown reason" after fresh deployment of CyberSense after 2 mins of job launch

This article provides a way of restoring database from a primary or a secondary Data Domain using product such as Oracle Recovery Manager (RMAN) Agent and DDBEA.

The system report "Backup SLA Summary By Client" is only showing the colour red for all columns instead of green and red.