Database App Agent

This article explains the cause and resolution of alerts related to the Baseboard Management Controller (BMC), also known as iDRAC on Dell PowerEdge-based platforms. The BMC is an embedded controller that monitors system health parameters such as temperature, fan speeds, power status, and voltage. When the BMC becomes unresponsive or fails, the Data Domain system generates an alert.

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

The EVT-SPACE-00009 alert indicates that the core dump capability on the Data Domain system is at risk due to excessive space usage in the /ddvar directory. This condition may prevent the system from generating valid core dumps during critical failures.

This article provides links to some of the most referenced Dell Knowledge Base articles related to troubleshooting and diagnosing disk issues.

Data Domain High Availability (HA) can experience drive failures during HA failover due to a known drive firmware issue. Some systems may experience the inability of the file system to startup after a failover or reboot.

When an I/O Module (aka SLIC or PCI card) fails or is removed from a Data Domain (DD), the system generates the Error: EVT-ENVIRONMENT-00029: Event Message: I/O module has failed.

Dell Data Domain Virtual Edition (DDVE) based platforms (for example, DD3300) Alert for a failed, unknown, or predictive failure disk with the Error: EVT-STORAGE-00031 or EVT-STORAGE-00032

This article explains how to address disk temperature alerts on Data Domain appliances with DS60 or ES40 enclosures. The alert indicates that the disk temperature has reached or exceeded the reference threshold.

DDFM getattr: Error: Unsupported info level is thrown by lwio when trying to access a file that contains Alternate Data Streams

Determining the filesystem active tier cleaning schedule and setting the schedule using the data domain web console.

How to Import Externally Signed Certificates on port 3009 from DDOS version 7.12.

DDVE deployment over Azure Stack HCI environment failed it does not detect boot disk. This is expected behavior as DDVE does not support the Azure stack HCI yet. It will be a new requirement.

DD3300 The watchdog timer expired

This article discusses when enabling Data Domain retention lock in governance mode on Avamar 19.10 causes VMware image backups to fail due to insufficient privileges.

When attempting to join Active Directory (AD) machines that have been upgraded to Windows 2025, the following error can occur: Failed to join the domain with the following error message: *** ASN.1 failed call to system time library

How to receive Dell Technical Advisories (DTA) and Dell Security Advisories (DSA).

DDBMA: DDBMA cannot detect the new changed SQL hostname.

If the 'Use certificate authentication for REST communication' checkbox is selected, a Data Domain cannot be edited from the Avamar AUI.

This article explains how to manage time synchronization on systems integrated with Active Directory (AD). It includes steps to verify time sync configuration, detect potential conflicts between Network Time Protocol (NTP) and AD time control. It also provides commands to disable Common Internet File System (CIFS) time sync and ensure proper time management. It also includes validation steps using logs and system status checks to ensure correct configuration.

On DDOS versions 7.13, 8.1, 8.2, 8.3.0.x Data Domain Restorers (DDRs) with drive firmware updates enabled may encounter unexpected, false disk failures. Specifically, two devices per Disk Group (DG) can transition to a failed state due to a RAID module reference count issue in the kernel. This can lead to system instability and potential data availability risks. A fix has been integrated into DDOS versions 7.13.1.40, 8.3.1.10, and later.

Simple Network Management Protocol (SNMP) traps fail to send if the SNMP trap host configuration includes a port number. A defect in IP address validation introduced in DDOS 8.3 and 8.1 causes this issue

Access detailed installation, upgrade, and maintenance guides for Dell PowerProtect and Data Domain hardware, including models DD6300, DD6900, DD9900, and more

To provide the detailed usage for DDBoost connectivity checking tool (ddpconnchk).

This KB describes an issue that HA Rolling upgrade may fail for external enclosure firmware upgraded

This KB article has PowerProtect DD current software versions, status, and download links.

Dell PowerProtect Data Domain remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

When the https or "ca trusted-ca" certificate expires on a Data Domain, it causes issues when trying to access the web UI. Generating a new certificate resolves the issue.

Dell Support can access the customer's system (if remote support access is enabled)

Summary: This document details the steps to register/add a Data Domain System to Secure Connect Gateway.

This article explains the error when enabling governance mode in the Avamar server.