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Dell EMC SRS Policy Manager remediation is available for the Apache Log4j Remote Code Execution Vulnerability that may be exploited by malicious users to compromise the affected system. Dell recommends implementing this remediation as soon as possible in light of the critical severity of the vulnerability.
Updated: February 02, 2022
ID: 000194544
When upgrading to Secure Connect Gateway (SCG) from EMC Secure Remote Services (ESRS), the customer is unable to register Unisphere with CloudIQ.
Updated: January 23, 2026
ID: 000195931
This article explains how to solve and error when trying to connect to the switch remotely by Secure Connect Gateway (SCG): Error: Failed to initiate Remote support due to connectivity issues from the gateway.
Updated: November 21, 2025
ID: 000212403
XtremIO: Legacy ESRS-GW and email configurations may be lost after XMS upgrade, XMS replacement (XMS FRU), or XMS recovery to/with version 6.3.0-62
Updated: October 09, 2025
ID: 000081967
The above products are impacted by multiple third-party component vulnerabilities.
Updated: September 19, 2025
ID: 000153590
Dell EMC Secure Connect Gateway contains remediation for multiple vulnerabilities that may be exploited by malicious users to compromise the affected system.
Updated: September 19, 2025
ID: 000193601
DELL Secure Remote Services (SRS) Virtual Edition contains remediation for multiple third-party components that may be exploited by malicious users to compromise the affected system.
Updated: September 19, 2025
ID: 000188032
Multiple components within Dell EMC Secure Remote Services (SRS) Virtual Edition require a security update to address various vulnerabilities.
Updated: September 19, 2025
ID: 000180934
Dell EMC Secure Remote Services (SRS) Virtual Edition contains remediation for multiple third-party components that may be exploited by malicious users to compromise the affected system.
Updated: September 19, 2025
ID: 000196606
Dell EMC SRS Virtual Edition contains remediation for multiple third-party components that may be exploited by malicious users to compromise the affected system.
Updated: September 19, 2025
ID: 000192476
Dell EMC SRS Policy Manager contains remediation for an XML External Entity Injection Vulnerability that may be exploited by malicious users to compromise the affected system.
Updated: September 18, 2025
ID: 000183576
Multiple components within Dell EMC SRS Virtual Edition require a security update to address various vulnerabilities.
Updated: September 18, 2025
ID: 000182169
Multiple components within Dell Secure Remote Services Virtual Edition (SRS) require a security update to address various vulnerabilities.
Updated: September 18, 2025
ID: 000184620
Information on which IP addresses and ports are used outbound to Dell SupportAssist.
Updated: August 20, 2025
ID: 000079836
When a Secure Connect Gateway boots into Emergency Mode, this is often due to a corrupted partition. The instructions in this article will help you to recover from a corrupted disk partition.
Updated: May 11, 2025
ID: 000202483
Subscribe for email notifications about outages affecting Remote Connectivity services: Connectivity Hub, ServiceLink, Service Control Gateway (SCG), Secure Remote Services (SRS), and SupportAssist Enterprise 4 (SAE).
Updated: April 03, 2025
ID: 000193870
This article explains why changing HTTP proxy credentials is not effective on gateways upgraded from SRS 3.52.
Updated: August 02, 2024
ID: 000227392
After High Availability (HA) failover the Control Processors (CP) are not synchronized, and rebooting the standby CP does not resolve the issue.
Updated: April 05, 2024
ID: 000220385
On August 20, 2021, Dell Technologies Services announced the availability of our next generation consolidated connectivity solution – Secure Connect Gateway 5.0 – for servers, networking, data storage, data protection, hyper-converged and converged systems. It provides customers with a single solution for managing their entire Dell environment in the data center.
Updated: October 20, 2023
ID: 000209853
The end of service life (EOSL) for the Virtual and Docker editions of the Secure Remote Services v3.x software is June 15, 2023. The software will be fully retired on January 31, 2024. The replacement solution is the next-gen secure connect gateway technology.
Updated: July 26, 2023
ID: 000215260
Events not sent over RemoteSupport channel.
Updated: June 28, 2023
ID: 000167554
ESRS DE installer fails with syntax error on Ubuntu Server
Updated: November 20, 2020
ID: 000063885