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This article provides information about the patch updates to the Dell Technologies PowerProtect Data Manager Appliance Release 5.19.1.
Updated: August 13, 2025
ID: 000333850
PowerProtect Data Manager TSDM vSphere Installation Bundle (VIB) missing from ESXi host
Updated: January 19, 2026
ID: 000397489
The DM5500 appliance is a closed appliance and Support may need internal access to the Appliance for Troubleshooting or Recovery purposes. These steps provide this access to Support without exposing security risk like sharing passwords.
This is especially needed if the PowerProtect Operating Environment (PPOE) is inaccessible.
Updated: January 16, 2026
ID: 000208489
Summary: How to upload support materials or dumps to a Dell-Managed File Transfer (MFT) or Direct EMEA File Transfer (DEFT) server. Secure File Transfer Protocol (SFTP) or HTTPS protocols must be used. A temporary MFT or DEFT account must be created.
Updated: January 13, 2026
ID: 000228336
Due to a software issue within DDOS (8.3.0.0), a daily disk failure is reported on external storage attached to systems running Protection Pool RAID (e.g DD6400)
Updated: January 12, 2026
ID: 000284599
A disk failure caused the enclosure slot to be disabled, triggering PPDMA (PowerProtect Data Management Appliance) DM5510 (model) Alert EVT-PHYM-00001 (alert code) due to continuous discovery.
Updated: January 09, 2026
ID: 000404199
HostDiskNotOnline - Disk at slot location <Location Number> (Enclosure <Enclosure Number>, Disk <Disk Identifier>, Serial <DiskSerialNumber>) is present but not in use; triggered PPDMA DM5510 Alert EVT‑STORAGE‑00038. No reconstruction was detected.
Updated: January 09, 2026
ID: 000404198
Data deletion in the active tier exceeded the threshold, triggering a PPDMA DM5510 alert (EVT‑SECURITY‑00053) and indicating a mass deletion risk in the cloud tier; refer to the security guide for remediation.
Updated: January 09, 2026
ID: 000404196
PPDMA DM5510 generated alert EVT-SECURITY-00052 (Event Security) indicating a mass deletion risk in the active tier; refer to the security guide for remediation.
Updated: January 09, 2026
ID: 000404195
Alert EVT-NETM-00019 indicates the network card in slot M of a PowerProtect Data Management Appliance (PPDMA) DM5510 is missing; reseat the card.
Updated: January 09, 2026
ID: 000404194
Input/Output (I/O) module failed in Enclosure <Enclosure Number>, Slot <Slot Number> due to <Cause>. Alert PPDMA DM5510 EVT‑NETM‑00011A indicates a Media Access Control (MAC) fault; the module will not function correctly.
Updated: January 09, 2026
ID: 000404193
The network interface card (NIC) is installed in an invalid slot, triggering PPDMA DM5510 Alert EVT‑NETM‑00006 (Slot=<Slot Number>, DeviceName=<DeviceName>, ValidSlots=<ValidSlots>). Install the NIC in a designated slot.
Updated: January 09, 2026
ID: 000404192
PowerProtect DM5500 Appliance: Day 1 initialization fails with error Time difference xxxxx sec between NTP server, and Appliance exceeded the maximum allowed difference of 600 s even though there is correct time set in NTP server. Day 1 configuration fails due to Time sync issues between the NTP server and the Appliance.
Updated: January 09, 2026
ID: 000211854
PowerProtect Data Manager receives the message "Enclosure <Enclosure Number> power supply unit (PSU) has failed."
Updated: January 09, 2026
ID: 000403173
Security clock skew violation detected PPDMA DM5510 Alert Event File System (EVT-FILESYS-00025) indicates that the file system is disabled and cannot be re‑enabled until system time is corrected within the configured skew threshold.
Updated: January 08, 2026
ID: 000404191
File system cannot start due to an internal condition (PPDMA DM5510 Alert Event File System 00017).
Updated: January 08, 2026
ID: 000404190
PPDMA DM5510 (Power Protection Device Management Agent) reports alert EVT-ENVIRONMENT-00065: power supply module status shows AC and DC pass/fail. AC pass/DC fail → PSU failed, replace. AC fail/DC fail → input PSU unavailable, check cables/LED, replace with working unit; shut down if all PSUs alert. Contact Dell support if the issue persists.
Updated: January 08, 2026
ID: 000404189
Secondary Link Control Card (LCC) module failed in Enclosure <Enclosure Number> due to <Cause>, generating error PPDMA DM5510 EVT-ENVIRONMENT-00060
Updated: January 08, 2026
ID: 000404188
The Dell PowerProtect Data Management Appliance (PPDMA) DM5510 reported alert EVT-ENVIRONMENT-00059: the Input/Output (IO) personality module has failed in the specified enclosure, causing potential unexpected behavior; replace the module.
Updated: January 08, 2026
ID: 000404186
A fault (PPDMA DM5510 EVT‑ENVIRONMENT‑00058) was detected in the I/O expansion module; the module failed in Enclosure <#> for cause <#>, potentially causing unexpected system behavior.
Updated: January 08, 2026
ID: 000404185
PowerEdge: Fan Failure Alert EVT-ENVIRONMENT-00057 - Identify Failed Fan and Replace.
Updated: January 08, 2026
ID: 000404184
Correctable errors exceeded the critical threshold on Enclosure <Enclosure ID>, Field Replaceable Unit (FRU) <ID>. Symptom: PPDMA DM5510 Alert EVT-ENVIRONMENT-00054 Cause: may indicate hardware failure.
Updated: January 08, 2026
ID: 000404182
A Dual inline Memory Module (DIMM) failure triggers a PPDMA DM5510 Alert CTL47 single‑bit Error Correcting Code (ECC) error. This can cause data loss or corruption; replace the DIMM immediately (it is part of the controller battery pack).
Updated: January 08, 2026
ID: 000404180
A CTL40 Alert indicates a multi‑bit error during read/write. Multi‑bit errors usually mean data loss; if during write, loss is certain. Replace the Dual Inline Memory Module (DIMM) in the controller battery pack and restore data from backup.
Updated: January 08, 2026
ID: 000404178
A Single-bit Error Correcting Code (ECC) error shows the specified Dual inline Memory Module (DIMM) is critically degraded; data loss or corruption may occur. Replace the DIMM immediately; it is part of the controller battery pack.
Updated: January 08, 2026
ID: 000404179
PowerProtect Data Manager DM5510 receives the message "Device <arg1> failed; PPDMA (PPDMA) DM5510 (DM5510) Alert TMP7 (TMP7) <arg1> reported failure; system performance degraded; replace the device."
Updated: January 08, 2026
ID: 000403218
PowerProtect Data Manager DM5510 receives error "FAN1002 <arg1> has failed; enclosure-detected fan failure, operating suboptimally; contact Dell Customer Support."
Updated: January 08, 2026
ID: 000403217
PowerProtect Data Manager DM5510 receives the error "PDR57: Bad block table on <arg1> is full, cannot log block <arg2>." An unrecoverable medium error marking the block invalid causes this issue. Resolve by backing up data, reinitializing the disk, and restoring from backup.
Updated: January 08, 2026
ID: 000403209
PowerProtect Data Manager DM5510 receives the message "PDR13 A disk at <arg1> rebuild has failed."
Updated: January 08, 2026
ID: 000403203
Fan failure detected on power supply <arg1>.
Updated: January 08, 2026
ID: 000403171