Secure Connect Gateway - Virtual Edition

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

The integrated SupportAssist feature can be configured to Connect Directly or Connect using Gateway Server to send telemetry data from the PowerVault ME5. PowerVault ME5 can only connect to Secure Connect Gateway (SCG) Virtual Edition.

Find answers and resources to get started or do more from your MyService360 dashboard with enterprise services data analytics and visualizations.

This is article is a Troubleshooting guide (TSG) or Problem Resolution Path (PRP) for IDPA components registration with Secure Connect Gateway (SCG)

This article explains how to create a Dell Technologies Online Support account and, when required, upgrade it to a corporate-level account. Corporate accounts provide access to advanced tools, restricted content, and support features for server, storage, and networking products.

Dell Secure Connect Gateway - Policy Manager contains remediation for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.

Secure Connect Gateway (SCG) upgrade email messages are sent every 24 hours when a new version is available.

This article explains how to assign an Initial Company Administrator.

This article explains how to promote Company Administrators.

This article displays a list of Dell Software Products and related articles on how to obtain the Software Unique ID (SWUID) for each specific product. The SWUID is required for streamlining the processes related to both the Software License Renewal process and opening a Support Case.

Within the engineering solution, Dell Integrated System for Microsoft Azure Stack Hub, it is observed that Secure Connect Gateway (SCG) version 5.18 is not receiving alerts. SCG supports Simple Network Management Protocol (SNMP) v3 traps, but the configuration required for the Azure Stack Admin portal conflicts. As a fallback, Redfish Events must be enabled to allow the flow of alerts to SCG for proactive case creation.

This article explains how to address the error: Secure Connect Gateway is Disconnected.

This article explains how to install Secure Connect Gateway Virtual Edition on a Microsoft Hyper-V server.

This article describes the required steps to install Secure Connect Gateway (SCG) in a VMware environment.

This document provides details on the Security Support for the in-scope software products listed in this article.

This article explains how to solve a situation when the access key page does not appear in the VxRail support plug-in.

Unable to register XtremIO XMS to Secure Connect Gateway Virtual Edition (SCG) versions 5.14.00.10 and 5.14.00.12. Existing registered XMS are not affected, only new registrations or re-registrations are impacted.

SupportAssist has been enabled, however, key exchange cannot happen with Dell endpoint servers until the administrator enters the access key and PIN. Follow the guidance below to generate the access key and PIN.

Telemetry could not be sent to CloudIQ connectivity with Secure Remote Services failed.

Subscribe for email notifications about outages affecting Remote Connectivity services: Connectivity Hub, ServiceLink, Service Control Gateway (SCG), Secure Remote Services (SRS), and SupportAssist Enterprise 4 (SAE).

If the customer security team advises disabling Port 21, which is used for File Transfer Protocol (FTP), it is due to security concerns. Port 21 transmits data in plain text, making it susceptible to interception and attacks. Disabling this port helps prevent unauthorized access and data breaches, thereby enhancing the protection of sensitive information.

Dell EMC Secure Policy Manager for Secure connect gateway remediation is available for the Apache Log4j Remote Code Execution Vulnerability that may be exploited by malicious users to compromise the affected system. Dell recommends implementing this remediation as soon as possible in light of the critical severity of the vulnerability.

Legacy product compatibility for Secure Connect Gateway for both new connections or upgrades from Secure Remote Services (Atmos, DCA, VNX, VNXe, VMAX3, VMAX AFA, PowerMax, and ViPR)

Gives the available process options and links to core materials for Secure Connect Gateway (SCG) 5.x

Managed File Transfer (MFT) and ConnectEMC call home may not function if the Secure Connect Gateway (SCG) or Secure Remote Services (SRS) gateway is updated.

To download a secure connect gateway and associated software and documentation, you must have a business account. If you do not have a business enterprise account, you can create an account while downloading a secure connect gateway. You can also upgrade an existing account to a business account.

Dell OpenManage Enterprise Services is a plug-in to the Dell OpenManage Enterprise console that enables proactive and predictive monitoring and management support for your devices with ProSupport and ProSupport Plus entitlements.

An access key and PIN are required to securely configure connectivity. Select a site location for gateway products. For all other uses, select an individual Product ID or Service Tag. You are prompted to create a PIN that is required to generate the access key.

How to recover a lost root password.

This article explains the procedure to open a Service Request (SR) using the Dell support page. Get help fast for your Dell device. No more waiting on hold. No more tech headaches. Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.