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Dell EMC Support Assist Enterprise remediation is available for the Apache Log4j Remote Code Execution Vulnerability that may be exploited by malicious users to compromise the affected system. Dell recommends implementing this remediation as soon as possible in light of the critical severity of the vulnerability.
Updated: May 12, 2026
ID: 000194724
Subscribe for email notifications about outages affecting Remote Connectivity services: Connectivity Hub, ServiceLink, Service Control Gateway (SCG), Secure Remote Services (SRS), and SupportAssist Enterprise 4 (SAE).
Updated: May 13, 2026
ID: 000193870
An access key and PIN are required to securely configure connectivity. Select a site location for gateway products. For all other uses, select an individual Product ID or Service Tag. You are prompted to create a PIN that is required to generate the access key.
Updated: May 07, 2026
ID: 000180688
SAE VE shows "not Connected to Dell EMC," and Setup Details are blank.
Updated: January 22, 2026
ID: 000193553
Dell EMC Secure Connect Gateway remediation is available for the Apache Log4j Remote Code Execution Vulnerability that may be exploited by malicious users to compromise the affected system. Dell recommends implementing this remediation as soon as possible in light of the critical severity of the vulnerability.
Updated: November 06, 2025
ID: 000194624
Unable to add or register one or more devices to the Dell SupportAssist Enterprise or to the Secure Connect Gateway because SSH is not enabled on the devices.
Updated: August 27, 2024
ID: 000198286
Dell SupportAssist Enterprise contains remediation for multiple third-party component security vulnerabilities that may be exploited by malicious users to compromise the affected system.
Updated: May 13, 2024
ID: 000183617