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Dell has a Customer Replaceable Unit (CRU) program for many of our hardware systems. The CRU program allows customers to replace designated hardware components. For a list of the hardware components that are designated as CRU for a specific hardware system, go to the Dell Warranty and Maintenance Page.
Updated: May 10, 2026
ID: 000187496
Unisphere and Solutions Enabler 9.x software are unable to manage V4 array models. The 9.x versions of the software cannot detect PowerMax model 2500 and model 8500 arrays.
Updated: August 07, 2025
ID: 000218791
This article describes how to find the serial number, product ID, or Product Serial Number Tag (PSNT) that is required to open a service request or support case for Dell Storage and Data Protection hardware products.
Updated: May 12, 2026
ID: 000021638
The Dell VMAX and PowerMax enterprise storage platform families support storage-based Non-Disruptive Migrations (NDM) to migrate business-critical host systems to new storage arrays without application downtime. With the release of the PowerMaxOS 5978.444.444 code family, NDM support is added for the IBMi host platform.
NOTE 1: For IBMi systems that also use Dell's native STM software toolkit (SRDF/TimeFinder Manager for IBMi), there are some additional considerations when the (optional) final step in the NDM process is done for a device-identity reset (unspoofing) of the migrated devices. Read the instructions provided below, prior to performing the identity reset!
NOTE 2: The device identity reset, also mentioned as an "unspoof" operation, has implications for the next initial program load (IPL) phase after the unspoof. Read further details below.
Updated: May 12, 2026
ID: 000193832
Explore the Dell End of Service Life (EOSL) and End of Life (EOL) list for converged infrastructure, storage, and storage networking products. Access End-of-Life documents for hardware, software, and firmware release and service dates
Updated: May 08, 2026
ID: 000185734
This articles describes how to register the Certificate Authority (CA) provisions certificates for VMware ESXi hosts and vSphere vCenter servers for your Unity Storage.
Updated: May 05, 2026
ID: 000168113
This KB article is a list of technical documents and videos produced by Dell Technologies.
Updated: April 22, 2026
ID: 000182342
This article provides links to several Dell Community pages.
Updated: April 19, 2026
ID: 000127879
When PowerPath for Windows version 6.1 is installed on Windows Server 2016, validation alerts indicate that many drivers have dates earlier than the OS, because the PowerPath release predates the OS.
Updated: April 18, 2026
ID: 000062991
AppSync cannot re-link to a mounted target device.
Updated: April 17, 2026
ID: 000052337
NetWorker Snapshot Management (NSM) backups may fail with Error relinking snapvx snapshot to target: Unable to perform action Link on SnapVX snapshot, error SYMAPI_C_ACCESS_DENIED.
Updated: March 26, 2026
ID: 000024577
This KB article outlines how to zone WAN-COM ports on a single engine VPlex Metro.
Updated: March 06, 2026
ID: 000018930
Data Corruption during svMotion or Clone operation in 8.0 U2 ESX on Powermax V4 arrays
Updated: March 05, 2026
ID: 000223773
General queries about vVols
Updated: February 18, 2026
ID: 000205422
VASA Provider PowerMaxOS 10.2.0.0
Updated: February 17, 2026
ID: 000337407
Dell Unisphere for PowerMax, Dell Unisphere for PowerMax Virtual Appliance, Dell Solutions Enabler, Dell Solutions Enabler Virtual Appliance, Dell Unisphere 360, Dell VASA Provider Virtual Appliance, and Dell PowerMax Embedded Management remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: January 13, 2026
ID: 000218009
Dell Unisphere for PowerMax, Dell Unisphere for PowerMax Virtual Appliance, Dell Solutions Enabler, Dell Solutions Enabler Virtual Appliance, Dell Unisphere 360, Dell VASA Provider Virtual Appliance, and Dell PowerMax Embedded Management remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: January 13, 2026
ID: 000215566
Dell Unisphere for PowerMax, Dell Unisphere for PowerMax Virtual Appliance, Dell Solutions Enabler, Dell Solutions Enabler Virtual Appliance, Dell Unisphere 360, Dell VASA Provider Virtual Appliance, and Dell PowerMax Embedded Management remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: January 09, 2026
ID: 000211832
The VASA provider temporarily goes offline during a planned code upgrade. During this time, datastores may show as inaccessible in vSphere.
Updated: January 09, 2026
ID: 000284190
All the masking view information is visible in SYMCLI. The customer is unable to see the masking view information for all local arrays. Within Unisphere, none of the array masking view details are visible.
Updated: January 06, 2026
ID: 000061535
Intermittent failures saving a file in a username expanded home directory when the computer account also connects to the share but cannot find the file.
Updated: December 16, 2025
ID: 000079025
Is it possible to rename a VVOL Storage Container (SC) using the VASA Provider?
Updated: November 21, 2025
ID: 000211581
This article provides guidance on updating customer data on the Service Requests (SRs) or accounts. It outlines what changes can be made by customers and the account team, as well as steps for modifying information and setting up Service Request notifications.
Updated: November 04, 2025
ID: 000228006
VMware cannot access a vVol datastore after upgrading to code v10.2.
Updated: September 24, 2025
ID: 000372962
Unisphere for VMAX: Server-0 component fails to initialize and shuts down.
Updated: September 23, 2025
ID: 000064074
Dell has a Customer Replaceable Unit (CRU) program for many of our hardware systems.
Updated: July 24, 2025
ID: 000123384
Isilon/PowerScale node panics with the following stack:
panic @ time 1636820409.559, thread 0xfffff80b615e8000: Fatal trap 12: page fault while in kernel mode
Within the stack you see:
kernel:lki_shrink_lazy_queue+0x439
kernel:lin_lock_deltaread_lock_loss_probe+0x120
Updated: July 07, 2025
ID: 000194064
If the SAVED_SNAPSETS option has been applied to a zDP VDG, the EIP0257W message may be displayed when the persistent copy limit is not reached.
Updated: May 15, 2025
ID: 000183520
This article describes the procedure for users to get notification of documents published of any product that has notification abilities.
Updated: May 09, 2025
ID: 000183044
Recommendations for carrying out Proactive Healthchecks on PowerMax Array
Updated: April 16, 2025
ID: 000219791