Articles
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This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.
Updated: June 22, 2026
ID: 000205512
Information about customer replaceable unit (CRU) videos for Dell Technologies VxFlex Ready node products
Updated: May 22, 2026
ID: 000262249
This article describes a recurring issue in which the /space partition reaches 100% utilization due to Axis JAR files, resulting in multiple issues on the Avamar server.
Updated: July 03, 2026
ID: 000484892
ADME fails because it cannot find autotapeout.bat.
Updated: July 02, 2026
ID: 000064594
DTLT "Replicated Backups Available" dialog never come up even though replicated backups are available.
Updated: July 02, 2026
ID: 000061740
A change/update to customer IP/DNS on the DD caused all replicated backups to perform AMS (NCR).
Updated: July 02, 2026
ID: 000059056
This article explains an issue where the Enterprise Manager Tomcat (EMT) shows down using dpnctl status emt command due to the /etc/profile missing.
Updated: July 01, 2026
ID: 000484149
The purpose of this KB article is to explain the special scenario where the avtar handshake fail but the ping works and the required TCP port numbers are are also open.
Updated: July 01, 2026
ID: 000055434
This KB article describes a proxy's root partition being full due to the large size of the /tmp/cimple_log_err_messages file.
Updated: June 30, 2026
ID: 000183753
Avamar SQL Backup completed with exception: Force Incremental after full is failing with the error: "Error: A log gap was identified, or a full backup was not found"
Updated: June 30, 2026
ID: 000065986
This article provides estimates on scheduling lead time when booking Remote Proactive Services (RPS) upgrades.
Updated: June 29, 2026
ID: 000021599
This article provides an overview of configuring email notifications for backup failures using the Avamar Administrator console. It is intended for customers, partners, and Dell Professional Services or Delivery personnel.
Updated: June 26, 2026
ID: 000023030
DPE vApp backups fail with error "vmwappimage Error <19591>: httpPost: http_code: 500 sending to url 'https://localhost:8080/vcp-ba-vappplugin-ws/vapp'" due to load balancer issues. Load balancers like CloudFlare load balancer are known to cause HTTP 524 Origin Time-out error causing the backups to fail.
Updated: June 26, 2026
ID: 000183920
This article describes a nonactionable message that may be found in the Avamar backup log.
Updated: June 25, 2026
ID: 000064563
Checkpoints fail with the result "MSG_ERR_BADTIMESYNC"
Updated: June 25, 2026
ID: 000203791
The "ifplugstatus" command is no longer valid from SUSE 12.x and above. This has changed to "wicked ifstatus"
Updated: June 25, 2026
ID: 000190564
This article outlines the services Remote Proactive Services (RPS) offers and lists supported products, contact information, and guidelines on engaging Remote Proactive.
Updated: June 24, 2026
ID: 000021508
How to perform file level recoveries via new HTML5 UI in Avamar 18.1 and above.
Updated: June 23, 2026
ID: 000022682
An Oracle Recovery Manager (RMAN) backup reports a consolidation failure on the Avamar server, marking it hidden. Caused by wrap-up timing out after one hour due to many avtar sessions
Updated: June 23, 2026
ID: 000078749
The Management Console Server (MCS) does start after a rollback, reporting "GSAN rollbacktime does not match stored rollbacktime."
(Applicable to Virtual Backup Appliance (VBA), Integrated Data Protection Appliance (IDPA), and any Avamar configuration)
Updated: June 23, 2026
ID: 000077888
vm proxy registration stops responding
Updated: June 23, 2026
ID: 000063156
When a vault Data Domain fills up, symptoms include high capacity usage, poor deduplication, and expiration failures. The root cause is inadequate capacity planning, improper backup configuration, and unchecked saveset accumulation across DD, NetWorker, Avamar, and Cyber Recovery.
Updated: June 23, 2026
ID: 000464399
Avamar: Back up to Data Domain failed with message "DDR_GET_AUTH_TOKEN" due to too many IP addresses
Avamar 19.1: Back up to Data Domain failed with message "DDR_GET_AUTH_TOKEN" due to too many IP addresses.
Updated: June 23, 2026
ID: 000056252
This article explains the failure of remote mccli commands after upgrading Java to version 1.8.0_492 and provides a workaround to restore functionality.
Updated: June 22, 2026
ID: 000466865
Avamar sub‑domain admin sees greyed‑out restore destination options because required direct‑restore privileges are disabled in mcserver.xml.
Updated: June 22, 2026
ID: 000466264
The Data Domain appearing as "red" in the Avamar User Interface (AUI) or Avamar Administrator console can be caused by several different issues. This guide provides a structured troubleshooting path and directs to relevant articles for diagnosing and resolving these conditions.
Updated: June 19, 2026
ID: 000197106
The Rivest Cipher 4 (RC4) cipher removal Microsoft CVE-2026-20833 pertains only to Microsoft Windows Kerberos (Active Directory domain controllers). Avamar software does not contain a vulnerability related to CVE-2026-20833 and does not require a patch.
Updated: June 19, 2026
ID: 000478819
This article describes how to safely shut down (and restart) an Avamar system for maintenance purposes.
Updated: June 17, 2026
ID: 000058451
How to reset or regenerate certificates due to expiration (or misconfiguration).
Updated: June 17, 2026
ID: 000188770
How to Upgrade or Install NetWorker and Best Practices before Upgrade. Use the Solve Procedure Generator for the step-by-step process.
Updated: June 16, 2026
ID: 000080598