VxRail Software

Dell EMC guidance to mitigate risk and resolution for the iDRAC multiple vulnerabilities. For specific information about affected iDRAC versions and next steps to apply the updates, see this guide.

Dial-home event code: MYSTIC01001F/VXR01001F - Network Connectivity lost

This article explains the different upgrade behaviors for various types of vSphere Distributed Switches (vDS) during VMware Cloud Foundation (VCF) on VxRail upgrade processes.

This guide details how to collect Node Image Management (NIM) logs in order to troubleshoot NIM reimage failures.

During initial cluster validation and host addition to an existing cluster, all affected nodes reported a NIC driver compliance error related to nic card.

Upgrading firmware on Kioxia CM6 NVMe drives to version 2.2.2 may lead to host instability.

Event code: VXR500ENC25 This event code indicates "<enclosure name> has a hardware error."

Event code: VXR500ENC26 This event code indicates "<enclosure name> is not responding."

Event code: VXR500MEM6004 This event code indicates: Memory device status is critical. Memory device location: <location>, Possible memory module event cause: <cause>.

Virtual Storage Area Network (VSAN) on-disk format version upgrade fails due to incorrect permissions on vSAN health folder and files. This occurs on vCenter after upgrading to version 8.0.x, with error messages indicating InvalidArgument and taskType issues.

Upgrade to VxRail 8.0 fails if the DNS server does not respond for AAAA queries.

Upgrade from 8.0.331 to 8.0.361 upgrade slowness, it takes twice as long as the expected upgrade time.

VxRail cluster in suppress mode, Compliance AdvisoryReport conflicts with other operations

The configuration of file '/etc/sudoers' should have entries 'tcserver ALL = ALL' and 'Defaults:tcserver targetpw'. If not, this health-check can perform autocorrect or provide a warning.

VxVerify health-check 'lcm_symb' reviews required symbolic links and flag if its missing.

Plugin Connectivity Page in vCenter - Configure Tab Unable to Load.

This article covers the steps to generate logs for a vSAN witness.

This explains how to get and deploy the vSAN virtual Witness Appliance (OVA).

This article explains a situation when witness node upgrade is skipped when vSAN 2Node or stretched cluster upgrading to 8.0.200 using vLCM method. This article must be followed to manually upgrade witness node and disk format after the cluster is upgraded to 8.0.200.

Hosts show alerts stating: Trusted Platform Module (TPM) 2.0 device detected but a connection cannot be established.

This article describes a risk condition of DU/DL when proceeding disk replacement with VxRail Manager, the cause, and corresponding prevention actions.

DC group connectivity status is showing red in the CloudIQ/AIOps service portal, due to ADC fails to collect telemetry data.

The Domain Name System (DNS) server is down or unreachable resulting in vSphere being unreachable. A temporary workaround, while the DNS is down, is to edit the hosts file on the system accessing vSphere.

Node shutdown cannot pass pre-check when DRS is set to off.

This article explains how to Revert to a previous version of ESXi.

This article describes how to fix the inability to create Virtual Storage Area Network (VSAN) disk groups. It also provides for issues adding disks to existing ones when there are abnormal conditions showing on the host. The specific conditions addressed in this article include "Ineligible" drives that should be available. You may also see an incorrect number of total drives on the host and/or additional disk groups that should not be there.

VxRail, VxRack: Dial-home event code: MYSTIC020001, VXR020001 - Hardware health changed - SATADOM wearing

This dial-home event is generated when the status of one of the SSD or hard drives within a VxRail node changes. This may indicate a failed or failing drive and may require replacement.

This article's intention is general awareness of VxRail Remote Support's procedure for determining when a storage drive should be replaced. Verification steps, information about log collection, and special circumstances are addressed.

The rules for accounts and passwords implemented by VxRail are explained in this article. Recommendations for VxRail account naming including vCenter ESXi host, VxRail Manager, and Platform Services Controller (PSC) root accounts, general suggestions for accounts password best practices for use in Dell VxRail.