Database App Agent

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

Data Domain Capacity Resolution Path.

Dell PowerProtect Data Domain remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

With no changes or upgrades to Avamar or the Data Domain, the connection to the Data Domain fails to connect, and jobs timeout with no progress.

The Support Channel determines how a Data Domain system delivers Autosupports, alert summaries, and real‑time alerts to Dell Support. By default, delivery is over email (SMTP). This article helps you diagnose and fix Autosupport delivery failures when using email.

Determining the filesystem cleaning schedule and setting the schedule

With DD OS upgrade to the releases 7.10.1.15, 7.10.1.20, 7.11.0.0, 7.13.0.0 we move to iDRAC versions 6.x.x. The iDRAC user interface might not be accessible anymore and needs reconfiguration.

This article explains how to promote Company Administrators.

The NetWorker VMware Protection (NVP) integration is configured with the vProxy appliance. For information regarding vProxy compatibility with NetWorker, Data Domain Operating System (DDOS), vCenter, and ESXi versions, please refer to the Online Compatibility Guide.

This KB article has PowerProtect DD current software versions, status, and download links.

This article explains Dell guidelines on company administrator assignment.

Summary: Data Domain Virtual Edition (DDVE) can trigger EVT‑LICENSE‑00007 alert (“Filesystem exceeded licensed capacity”)

This article discusses preparing to migrate data using Mtree replication (MRepl) from legacy PowerProtect Data Domain (PPDD) systems without internal QAT card support. For example, DD9500 and DD9800. It is crucial to consider the current system operation workload to avoid unexpected side effects that could negatively impact the data migration outcomes. This article helps plan migration operations that require a new Mtree Replication (MRepl) context configuration using legacy PPDD systems as source.

This article provides the commands to determine the duration of the file system cleaning cycle and the amount of space freed during the cycle.

Data Domain running Operating System (OS) 8.3.x and later cannot enable "Share Data with CloudIQ." The graphical User Interface (UI) shows the error "Registry key config_master.support.cyber_security does not exist." Creating a new access key and disabling directFailoverEnabled fixes SupportAssist, but CloudIQ remains disabled (config_master.support.cloudiq_enabled=0).

This article describes the process for removing a Data Domain cloud tier unit.

External key manager key rotation failed to create key (warning EVT-ENCRYPTION-00008) occurs when the file system is down. It also occurs if Storage Management Service (SMS) or Key Management Interoperability Protocol daemon (KMIPD) processes are down, or if the external manager is unreachable. Resolve by manually creating a new encryption key using Command-Line Interface (CLI) or User Interface (UI) and verify that the next rotation date is updated.

How to setup Commvault with DD Retention Lock

This KB article provides a set of best practices of DDBoost and CommVault v11 in relation to Data Domain integration.

This article is to help troubleshoot Common Internet File System (CIFS) restore issues.

A NetWorker VMware Protection (NVP) Virtual Machine (VM) File Level Restore (FLR) fails to mount. Instant Access restore may also fail. The error logging returns that the vProxy failed to log in in to the Data Domain because the REST service on the Data Domain is disabled.

BoostFS Panics or Crashes or the mount point becomes unresponsive when the Backup Application performs I/O operations on the BoostFS mount point.

The purpose of this article is to explain a method to move backups from one Data Domain to another Data Domain within the same Avamar server.

This article discusses a "net set-up flag failure" when an interface is enabled.

This article provides information about who modified the cleaning schedule along with details about users who previously ran any commands.

The boost file system on the Linux and Windows client behaves unexpectedly when Security Scanner or Security Applications scans or accesses files inside a Boost file system mount point.

This article describes how to identify and resolve network‑card-related errors reported in kern.info, bios.log, and system logs on Data Domain systems. These errors commonly involve transmit queue timeouts, unsupported modules, hardware faults, and firmware-related issues across Broadcom, QLogic, and Intel NICs.

Oracle Incremental Merge (OIM) backups generate the message "Unable to query the list of archive logs for applying retention."

This article describes the steps to set and change the passphrase on a Data Domain (DD) system.

This article provides a workaround for Avamar backup failures to Data Domain due to SSL encryption.