Articles
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This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.
Updated: June 22, 2026
ID: 000205512
Information about customer replaceable unit (CRU) videos for Dell Technologies VxFlex Ready node products
Updated: May 22, 2026
ID: 000262249
This article provides an overview of configuring email notifications for backup failures using the Avamar Administrator console. It is intended for customers, partners, and Dell Professional Services or Delivery personnel.
Updated: June 26, 2026
ID: 000023030
DPE vApp backups fail with error "vmwappimage Error <19591>: httpPost: http_code: 500 sending to url 'https://localhost:8080/vcp-ba-vappplugin-ws/vapp'" due to load balancer issues. Load balancers like CloudFlare load balancer are known to cause HTTP 524 Origin Time-out error causing the backups to fail.
Updated: June 26, 2026
ID: 000183920
This article describes a nonactionable message that may be found in the Avamar backup log.
Updated: June 25, 2026
ID: 000064563
Checkpoints fail with the result "MSG_ERR_BADTIMESYNC"
Updated: June 25, 2026
ID: 000203791
The "ifplugstatus" command is no longer valid from SUSE 12.x and above. This has changed to "wicked ifstatus"
Updated: June 25, 2026
ID: 000190564
This article outlines the services Remote Proactive Services (RPS) offers and lists supported products, contact information, and guidelines on engaging Remote Proactive.
Updated: June 24, 2026
ID: 000021508
How to perform file level recoveries via new HTML5 UI in Avamar 18.1 and above.
Updated: June 23, 2026
ID: 000022682
An Oracle Recovery Manager (RMAN) backup reports a consolidation failure on the Avamar server, marking it hidden. Caused by wrap-up timing out after one hour due to many avtar sessions
Updated: June 23, 2026
ID: 000078749
The Management Console Server (MCS) does start after a rollback, reporting "GSAN rollbacktime does not match stored rollbacktime."
(Applicable to Virtual Backup Appliance (VBA), Integrated Data Protection Appliance (IDPA), and any Avamar configuration)
Updated: June 23, 2026
ID: 000077888
vm proxy registration stops responding
Updated: June 23, 2026
ID: 000063156
When a vault Data Domain fills up, symptoms include high capacity usage, poor deduplication, and expiration failures. The root cause is inadequate capacity planning, improper backup configuration, and unchecked saveset accumulation across DD, NetWorker, Avamar, and Cyber Recovery.
Updated: June 23, 2026
ID: 000464399
Avamar: Back up to Data Domain failed with message "DDR_GET_AUTH_TOKEN" due to too many IP addresses
Avamar 19.1: Back up to Data Domain failed with message "DDR_GET_AUTH_TOKEN" due to too many IP addresses.
Updated: June 23, 2026
ID: 000056252
This article provides estimates on scheduling lead time when booking Remote Proactive Services (RPS) upgrades.
Updated: June 23, 2026
ID: 000021599
This article explains the failure of remote mccli commands after upgrading Java to version 1.8.0_492 and provides a workaround to restore functionality.
Updated: June 22, 2026
ID: 000466865
Avamar sub‑domain admin sees greyed‑out restore destination options because required direct‑restore privileges are disabled in mcserver.xml.
Updated: June 22, 2026
ID: 000466264
The Data Domain appearing as "red" in the Avamar User Interface (AUI) or Avamar Administrator console can be caused by several different issues. This guide provides a structured troubleshooting path and directs to relevant articles for diagnosing and resolving these conditions.
Updated: June 19, 2026
ID: 000197106
The Rivest Cipher 4 (RC4) cipher removal Microsoft CVE-2026-20833 pertains only to Microsoft Windows Kerberos (Active Directory domain controllers). Avamar software does not contain a vulnerability related to CVE-2026-20833 and does not require a patch.
Updated: June 19, 2026
ID: 000478819
This article describes how to safely shut down (and restart) an Avamar system for maintenance purposes.
Updated: June 17, 2026
ID: 000058451
How to reset or regenerate certificates due to expiration (or misconfiguration).
Updated: June 17, 2026
ID: 000188770
How to Upgrade or Install NetWorker and Best Practices before Upgrade. Use the Solve Procedure Generator for the step-by-step process.
Updated: June 16, 2026
ID: 000080598
Windows file system backup Completed with Exceptions avtar error code 5139; Backup Windows VSS failed with avvss error code 6120 or 12077.
System Writer and WMI VSS Writers must be in a stable state.
Updated: June 16, 2026
ID: 000121542
This KB article discusses how to find the Software Serial ID (SWID) that is required to open software product service requests or support cases.
Updated: June 16, 2026
ID: 000221319
Avamar Rman plugin backups may fail with avoracle_util:get_oracle_version get_oracle_version_by_CLI() failed.
Updated: June 12, 2026
ID: 000081657
IDPA Protection Storage (Data Domain) system with Cloud tier integrated usually has 3 Capacity Usage metrics, Active Tier Capacity, Cloud Tier Capacity and Total Capacity. Avamar Capacity dashboard displays total capacity on the Data Domain dashboard and not the Active Tier Capacity.
Updated: June 12, 2026
ID: 000082271
Hyper-V plugin failing with error "Unable to resolve cluster node <> to an IP address"
Updated: June 11, 2026
ID: 000064537
This article describes the procedure for users to get notifications of documents published on any product that has notification abilities.
Updated: June 10, 2026
ID: 000183044
Avamar versions 19.7, 19.8, and 19.9 File Level Restores (FLR) may fail after the Avamar server is upgraded from version 19.4 or earlier.
Updated: June 10, 2026
ID: 000208207
DB2 archive log backups may fail randomly on Avamar with authentication errors, including "User authentication error logging into the server" or "Login username not specified." This issue occurs because the DB2 plugin processes only up to 10 arguments from the option file.
Updated: June 10, 2026
ID: 000062915