Highlights
- Single point of contact for Dell and third-party software to provide fast response and resolution
- Access to highly qualified industry-certified Dell experts
- Eliminate redundancies across support resources to simplify vendor management
- Global scale and coverage with customer-preferred phone, web, chat and email communication options
Software Support with fast response and resolution
When it comes to supporting your IT solutions, you can rely on Dell’s Global Support services for fast response and resolution so you can focus on your critical business imperatives.ProSupport for Software provides you access to Dell’s global team of certified engineers that serve as your primary support provider for troubleshooting multivendor third-party software and Dell-branded software titles deployed across your data center environment.
We deliver a consistent level of software support services across your server, storage and networking hardware to minimize disruptions while helping you maintain a high level of availably and operational excellence.
With Dell ProSupport for Software, you can:
- Expect quick resolution to software issues that reside within your multivendor environment with our proactive collaboration and engagement with third-party vendors
- Minimize disruptions by leveraging our certified engineers with deep knowledge and expertise to identify and correct the problem
- Leverage our 24x7 customer communication options (phone, web, chat, email) to engage with us in the way that’s right for you
- Gain peace of mind knowing that our global team of expert resources are available when and where you need them
