Order Support

Check your shipping and delivery status for your Dell products, find answers to common questions, and resolve any issues with the ordering process.

Access your Order Status Online

You can check order status, track a delivery, print an invoice, and more through your online Order Status.

Request a Return Online

Request a return for all or part of your order online.

Dell Order Support Frequently Asked Questions | FAQs

Find information about your Dell Order Support on topics such as Order Status, Shipping, Delivery, Cancelations and Returns.

Download your Invoice Online

Access your Invoice online starting 48 hours after your order has shipped.

Dell Shipping and Delivery FAQs

Get help to find your Order Number, Customer Number, check the Status of an Order, and much more.

Returning or Changing your Order FAQs

Answers to questions about Dell’s return policy, Refunds (credits) and more.

Invoices and Shipping Document FAQs

Answers to questions on invoices, packing slips and other shipping documents.

Payment Issues for my Dell Order FAQ

Answers to questions about Taxes and Payments on your Dell order.

Problem with your Order FAQs

Answers to questions about Dell cancelled orders, cancelling your order, missing or wrong items, orders that arrived damaged or were stolen.

Dell “My Account” FAQs

Answers on how to update your login, change your email preferences, or combining your purchases from other accounts.

Customer Support History

Check Customer Support request status by using a Service Request Number.