Introducing Dell ProSupport
Professional, proactive and proven support services designed to address the technology challenges you face today.
Dell ProSupport starts with the Dell ProSupport for IT service model designed for IT professionals like you. Dell ProSupport for IT provides:
- 7x24 Direct access to Dell Expert Centers
- Fast-track dispatch for Dell-certified technicians
- Escalation management through Dell’s Global Command Centers
Next, Dell ProSupport Options align to the way you use technology – rapidly responding to your needs, protecting your investment, your productivity and your sensitive data, and providing enhanced proactive support services to reduce the risk and complexity of managing your infrastructure.
|SPEED OF RESPONSE||PROTECTION||PREMIUM PROACTIVE|
|Mission Critical* - Perfect for server and storage
environments where avoiding unplanned downtime and reducing recovery time through
priority response are a must. The package includes priority 4-hour onsite*
service or optional 2-hour response with 6-hour hardware repair,
Dell's proven Critical Situation process, and emergency dispatch.
||Keep Your Hard Drive * - Enables you to control your sensitive
data by retaining your hard drive and helps you comply with current data privacy regulations to
help mitigate risks associated with regulatory or civil liabilities.
||Enterprise-Wide Contract - Provides enhanced proactive capabilities through:
Proactive Maintenance - Maximizes the availability and stability of your infrastructure proactively. The package includes a detailed system assessment and implementation of driver or firmware updates and upgrades for your server or storage systems.
- Designated Service Delivery Manager
- Performance benchmarking and custom reporting
- Planning and assessments
Remote Advisory Options - Provides telephone and Internet access to technical expertise for
specialized applications and solutions such as Microsoft Exchange, Virtualization, and more.
|Basic Hardware Warranty*|
|Basic Support |
Ideal for non-essential application environments. This service offers business-hour, phone-based support* for hardware-only issues with Next Business Day On-Site Service* following completion of phone-based troubleshooting
Additional Service Offerings
Comprehensive Storage Training and Certification
Through comprehensive storage training courses, Dell provides expertise in implementing Dell storage into an existing IT infrastructure.If you are interested in validating or maintaining your skill sets for company compliance, the Dell Certified Network Storage Networking Professional Certification path is available.
Backup and Recovery
To sustain the continued operation of your storage solution, you should engineer availability, security and reliability into every process from the outset. Dell can provide backup and recovery solutions that help ensure adequate procedures are in place to minimize or avoid data loss.
Our storage experts analyze existing infrastructure, operational practices and technical readiness to develop a roadmap for conducting a storage consolidation. They will also develop a detailed consolidation deployment plan as well as a validated and refined solution design.