How Dell Does IT: Automating IT

“BMC is a global enterprise that truly understands the challenges we face. Because BMC has a global reach, we know we can count on the BMC team to help us or provide additional training whenever and wherever we need it.”

Automate manual IT processes related to batch scheduling, change management, configuration management, alerting, regulatory compliance, and trouble-ticket resolution to simplify IT, cut costs, and focus on IT innovation.

To automate several operational tasks, the Dell IT group deployed BMC CONTROL-M for Distributed Systems and BMC BladeLogic Operations Manager, and is currently deploying BMC Atrium Orchestrator.

• Run IT Better: Consolidated job scheduling and job monitoring within a single dashboard; reduced the number of IT administrators needed for patch management up to 75 percent; accelerated trouble-ticket resolution by automating manual steps
• Grow IT Better: Created a scalable solution that will grow with the business, without requiring reengineering