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Dell's Online Policies

Dell's Online Policies

LM AC Adapter Replacement Program

Important Safety Information About Your Dell Latitude LM AC Adapter

Dear Valued Dell Customer:

Dell Computer Corporation is voluntarily recalling certain AC adapters supplied with DellTM LatitudeTM  LM notebook computers and Dell Latitude LM Port Replicators.

Dell has determined that certain AC adapters used with the Latitude LM notebook computer and Latitude LM Port Replicator contain connector pins that may break off when the AC adapter is disconnected from the AC power cord. Although unlikely, a broken connector pin may remain lodged and exposed in the AC adapter power cord. If the power cord is still plugged into the wall outlet, there is a risk of serious electric shock if the exposed pins are touched.

The Latitude LM notebook computer and Latitude LM Port Replicator are not affected by this recall. No other Dell products are affected by this recall.

Although Dell is not aware of any injuries pertaining to this situation, the company is implementing this voluntary recall of the AC adapter to help prevent the possibility of injury.

To identify AC adapters subject to this recall, locate the part number on the white bar-code label on the bottom of the AC adapter. Any AC adapter that has a detachable AC power cord and part number DP/N 00097689 is subject to this recall and should be replaced. Any AC adapter that has a detachable AC power cord and part number DP/N 00099500 with revision level A00, A01, A02 and A03 is also subject to this recall and should be replaced. The last three characters on the white bar code label indicate the revision level.

NOTE: Any AC adapter with a permanently attached AC power cord is not subject to this recall.

If you have an AC adapter subject to this recall, please visit one of the regional replacement sites below to receive a replacement AC adapter at no charge. After receiving the replacement AC adapter, you will be asked to return your existing AC adapter and AC power cord to Dell.

If you choose to continue using an AC adapter subject to this recall before receiving the replacement, you should take the following safety precautions:

  1. Do not disconnect the AC power cord from the AC adapter.
  2. If you must disconnect the AC power cord from the AC adapter, always remove the AC power cord from the wall socket before disconnecting it from the AC adapter.
  3. Always attach the AC power cord to the AC adapter before connecting the AC power cord to the wall socket.

Dell regrets any inconvenience this recall may cause and is committed to achieving the highest product quality and customer satisfaction.

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