REDUCE COST AND COMPLEXITY AND INCREASE THE EFFICIENCY OF YOUR PRINTER ENVIRONMENT.
You’d think our best-in-class warranty, including free printer fuser and replacement, would be enough for us to rest on our printer services laurels. Not so. Our mission is to simplify your entire printer environment through cost-effective lifecycle, toner and printer management tools, installation wizards, and options for onsite diagnosis and exchange. Say goodbye to printer sprawl, inventory guessing games and exorbitant IT expenses. Say hello to Dell ProSupport Printer Services.
Dell addresses the printing challenges of your organization with the power and reliability you need. With a wide range of exceptional services, Dell helps you reduce costs and simplify the management and maintenance of your printer investments.
With Dell ProSupport Services, you now have the choice of services for IT Administrators or End Users to cater specifically to your needs. When your end users call us, we'll walk them though the basics and help solve their issue in language they understand. For IT Administrators, we skip the basics and get right to the issue by leveraging the troubleshooting you've already conducted. What's more, your IT administrators can be certified with our FastTrack Dispatch program so they can dispatch parts themselves. In either case, you'll have access to higher level ISF certified technicians resulting in faster and more efficient problem resolution.
Also, if you've chosen to use Dell ProSupport Services, you have the option to choose our new onsite diagnosis service. When you don't have the time or resources available for remote troubleshooting, this option entitles you to have an onsite technician do your troubleshooting.
