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Quality Assurance

Quality Assurance

NAVSEA Headquarters (SeaPort) MAC Quality Assurance

Dell Perot Systems applies four elements which work together in an integrated manner to ensure the quality of products and services and to determine success in meeting specified contract requirements.

  1. Quality Management System (based on CMMI Level 3, ISO 9001: 2000, and ITIL Service Management)
  2. Category / Task Order Specific Quality Control Plans
  3. Annual Self-Assessments
  4. Government Performance Assessment and Feedback
Quality Management System
Dell Perot Systems has established, documented, and implemented an ISO 90001:2000-certified quality management system (QMS) that focuses on meeting customer requirements and enabling employees to do their jobs right the first time. The Dell Perot Systems QMS Manual defines and documents how requirements for quality are met. The design of the QMS is influenced by varying customer needs, particular objectives, the products and services provided, the processes employed, and the size and structure of our organization. We recognize that success comes from focusing on doing things right the first time, on time, every time, meeting customer requirements and exceeding their expectations. Quality is dependent on a systematic approach to process management aimed at ensuring that customer needs are understood and met. The QMS creates a framework for clearly defining process controls, the interaction between processes and verification activities. This ensures that processes are performed in a well-defined and controlled environment. The system focuses on quality assurance through prevention rather than quality control through detection. Critical processes are governed by documented procedures that are supported with records of training and satisfactory compliance for products and services. The range of detail in the procedures is dependent upon the complexity of the task and the training (knowledge, skills, and abilities) needed by personnel carrying out the task.
 
Quality Control Plans
Quality Control Plans, developed within the framework of the QMS Manual, are also utilized to define how the quality system requirements and customer requirements are to be met for specific projects or deliverables. Quality Control Plans are tailored to the needs of the customer. They specify the applicable processes of the QMS and the resources to be applied to a specific product, project, or contract. They are designed around the results or performance objectives of the customer requirements and are used to verify the quality of products and services and to determine success in meeting the specified contract requirements. They help facilitate a common understanding of specific requirements and lay the groundwork for a strong business relationship between customer and contractor. The scope, depth and detail of quality control plans are appropriate to the effects, or potential effects, of not meeting customer requirements. When Dell Perot Systems outsources any process that affects conformity with requirements, we verify that adequate controls are invoked and agreed to by the subcontractor. Subcontractors are considered "extensions" of Dell Perot Systems Government Services. As such, we recognize the importance of controlling quality, efficiency, safety and cost.
 
Self-Assessment
Dell Perot Systems' top management reviews the QMS to help ensure its continuing suitability, adequacy, and effectiveness. This review includes assessing opportunities for improvement and the need for changes to the QMS. Action items are assigned where necessary and records of management review results are maintained. The input to management review includes information on:
 
  • Results of audits (internal and external)
  • Customer feedback (complaints and praise)
  • Process performance and product conformity
  • Status of preventive and corrective actions
  • Follow-up actions from previous management reviews
  • Status and results of improvement activities

Task-Specific Self-Assessment. Built into each specific Quality Control Plan is a milestone for the Program Manager to periodically assess progress towards, and achievement of, how the performance requirements are being met. This helps prevent surprises at the end of the performance period. In addition, after the end of each award term evaluation period, the Program Manager conducts and documents a full self-assessment of how performance requirements were met.

Government (Customer) Performance Assessment
Our performance is monitored and reported on by the customer, and various other forms of feedback are collected and used for management reviews and the annual self-assessment.
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