Services and Warranties by Product

Limited hardware warranty and In-Home Service
Your Limited Hardware Warranty^* covers your PC against defective parts and workmanship. If you experience a part failure, we'll first troubleshoot the system with you over the phone, via e-mail or through online chat (24/7, 365 days a year). If we determine that your system needs a part replaced, we will either send you the part if it’s easy to install (like a mouse or a keyboard) or send a trained technician to your home (often the next business day^*) to do it for you.

Technical Support
For the length of your limited hardware warranty^*, our technical support representatives are always here for you (24X7, 365 days a year), for the term of your limited hardware warranty^*, and often we'll have you up and running after one conversation. However, if we determine your system needs a part replaced that's easy to install (e.g. mouse, keyboard, etc.), we’ll mail the part to you for convenient self installation. If the part needs to be replaced by a trained technician, we'll have a trained technician come to your home - often the next business day^* - for part replacement. Our technical support provides you with convenient assistance.

Complete Care Accidental Damage Service
Dell offers an easy-to-use service that helps protect your system against many unforeseen mishaps caused from spills, drops, surges, and other accidental damage.

Don't know if CompleteCare^TM Accidental Damage Service^* is right for you? Ask yourself these questions: Do you ever eat at your desk while you are working? Do you have children or pets that rough house? Do you move your system and its components often? If the answer to these questions is "Yes," then consider CompleteCare Accidental Damage Service^*. It was created to cover these types of situations.

With CompleteCare Accidental Damage Service^*, you can call Dell's technical support line when an accident occurs and report the problem. Depending on your system type, the cause and extent of damage, and other service options you’ve purchased, Dell will initiate repair or replacement services.

The services may include shipment of replaceable parts, requests for shipment of damaged product to a Dell repair facility, or initiation of whole unit exchange procedures.

What is covered by Complete Care?

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The XPS Promise
No one likes to think about computer repairs, particularly if they may happen two or three years down the road. With XPS^TM , you not only get a top-of-the-line Dell system; you also get the highest level of Dell service available 24x7, with calls typically answered in an average of two minutes or less. Plus, your own XPS Express Code takes you to XPS trained technicians.

Limited Hardware Warranty
Your Limited Hardware Warranty^* covers your PC against defective parts and workmanship. If you experience a part failure, we'll first troubleshoot the system with you over the phone, via e-mail or through online chat (24/7, 365 days per year). If we determine that your system needs a part replaced, we will either send you the part if it’s easy to install (for example, a mouse or a keyboard) or send a trained technician (often the next business day^*) to do it for you.

Technical Support
For the length of your Limited Hardware Warranty^*, our technical support representatives are always here for you (24/7, 365 days per year), and often we'll have you up and running after one conversation. However, if we determine that your system needs a part replaced that's easy to install (for example, a mouse or a keyboard), we’ll mail the part to you for convenient self-installation. If the part needs to be replaced by a trained technician, we'll have a trained technician come to your home^*- often the next business day - for part replacement. Our technical support provides you with convenient assistance.

In-Home Service
Enjoy the convenience of Dell’s In-Home repair service following phone and/or online Remote Diagnosis^*. For issues covered by your Limited Hardware Warranty^*, technician and/or part will be dispatched, if necessary, usually within 1 or 2 business days following completion of Remote Diagnosis^*.

Complete Care Accidental Damage Service
Dell offers an easy-to-use service that helps protect your system against many unforeseen mishaps caused from spills, drops, surges, and other accidental damage.

Don't know if CompleteCare^TM Accidental Damage Service^* is right for you? Ask yourself these questions: Do you ever eat at your desk while you are working? Do you have children or pets that rough house? Do you move your system and its components often? If the answer to these questions is "Yes", then consider CompleteCare Accidental Damage Service^*. It was created to cover these types of situations.

With CompleteCare Accidental Damage Service^*, you can call Dell's technical support line when an accident occurs and report the problem. Depending on your system type, the cause and extent of damage, and other service options you’ve purchased, Dell will initiate repair or replacement services.

The services may include shipment of replaceable parts, requests for shipment of damaged product to a Dell repair facility, or initiation of whole unit exchange procedures.

What is covered by Complete Care?

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Dell offers a variety of warranties and services to meet your needs.

Limited Hardware Warranty and In-Home Service
Your Limited Hardware Warranty^* covers your PC against defective parts and workmanship. If you experience a part failure, we'll first troubleshoot the system with you over the phone, via e-mail or through online chat (24/7, 365 days a year). If we determine that your system needs a part replaced, we will either send you the part if it’s easy to install (like a mouse or a keyboard) or send a trained technician to your home (often the next business day^*) to do it for you.

Technical Support
For the length of your Limited Hardware Warranty^*, our technical support representatives are always here for you (24X7, 365 days a year), and often we'll have you up and running after one conversation. However, if we determine your system needs a part replaced that's easy to install (e.g. mouse, keyboard, etc.), we’ll mail the part to you for convenient self installation. If the part needs to be replaced by a trained technician, we'll have a 3rd party technician come to your home - often the next business day^* - for part replacement. Our technical support provides you with convenient assistance.

Complete Care Accidental Damage Service
Dell offers an easy-to-use service that helps protect your system against many unforeseen mishaps caused from spills, drops, surges, and other accidental damage.

Don't know if CompleteCare^TM Accidental Damage Service^* is right for you? Ask yourself these questions: Do you ever eat at your desk while you are working? Do you have children or pets that rough house? Do you move your system and its components often? If the answer to these questions is "Yes," then consider CompleteCare Accidental Damage Service^*. It was created to cover these types of situations.

With CompleteCare Accidental Damage Service^*, you can call Dell's technical support line when an accident occurs and report the problem. Depending on your system type, the cause and extent of damage, and other service options you’ve purchased, Dell will initiate repair or replacement services.

The services may include shipment of replaceable parts, requests for shipment of damaged product to a Dell repair facility, or initiation of whole unit exchange procedures.

What is covered by Complete Care?