Dell ProSupport is 24x7x365 support designed to help you make the most of your IT investment. ProSupport offers:
- Single point of accountability and case management with highly-trained experts.
- Next Business Day On-site Service, plus same day parts and labor response options.
- Expert collaborative assistance for third-party hardware and software issues.
- Part and/or Dell-trained technician on-site availability. Same day parts and/or labor dispatch options are available after phone-based troubleshooting.
- Mission critical response option for the fastest resolution of your most business critical systems.
Advisory and protection support services offer specific or specialized services that come with supporting a mobile workforce, managing complex systems, or monitoring unique environments.
Protect client system investments:
- Accidental Damage Service. Repair or replace hardware that has been accidentally damaged due to drops, spills or power surges.
- Extended Battery Service. Plan for full notebook lifecycle costs by incorporating replacement battery needs into your upfront purchase.
- Keep Your Hard Drive. Control your sensitive data and retain your hard drive should it fail while under warranty.
- Hard Drive Data Recovery. Trust our expert technicians to recover data and restore confidential files.
Dell Basic Hardware Service:
- You can get basic hardware warranty phone support during local business hours.
- This service includes Next Business Day On-site Service after Remote Diagnosis. Depending on the hardware product, additional repair options may be available.