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Refurbished Systems Return Policy

Refurbished Systems Return Policy

We at Dell pride ourselves on providing the best customer experience by offering quality products and services. If for some reason you are not completely satisfied with your refurbished system, we would like the opportunity to work with you to resolve your issues and ensure that your experience with Dell leaves you delighted. In the event that you still wish to return your system, here are a few things you should know:

"Dell Return Policy"
  • You may return your refurbished system up to 21 days from the date of invoice, with the exception of refurbished servers and storage. Refurbished servers and storage products can be returned up to 30 days from the date of invoice.
  • Shipping Charges; Taxes; Title; Risk of Loss. Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Loss or damage that occurs during shipping by a carrier selected by Dell is Dell's responsibility. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. You must notify Dell within 21 days of the date of your invoice or acknowledgement if you believe any part of your purchase is missing, wrong or damaged. Unless you provide Dell with a valid and correct tax exemption certificate applicable to your purchase of Product and the Product ship-to location, you are responsible for sales and other taxes associated with the order. Shipping dates are estimates only. Title to software will remain with the applicable licensor(s).
  • It is important that you return everything on your system order, and that it is in its original packaging.
  • A CRA will be required! All Shipments without a pre-authorized CRA# will be returned. Call 1-800-624-9897 for CRA and return information.
  • We will credit your account for the price of the system minus shipping and handling.
  • Restocking Fees: Unless the product is defective or the return is a direct result of a Dell error, a restocking fee of 15% may be charged on hardware, accessories, peripherals, parts and unopened software still in its/their sealed package, and on software that has not been downloaded if the software is delivered electronically.

What if I am having technical issues with my system?

Dell makes it easy to resolve your technical issues through our award-winning service and support. Every Dell system comes with:

^DELL PREFERRED ACCOUNT (DPA): Offered to U.S. residents by WebBank, who determines qualifications for and terms of credit. Promotion eligibility varies and is determined by WebBank. Taxes, shipping, and other charges are extra and vary.

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