Premium Phone Support

Premium Phone Support
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AboutHow To PurchaseBenefit

Premium Phone Support Includes:

  • Get expert support: Speak to an advanced technician.
  • Faster call answering times than standard phone support
  • Getting started with Anti-virus: Let us help in setting up your anti-virus software and scheduling automated scans. Excludes virus or spyware removal
  • Need help with your operating system? Dell can help you restore your system back to original factory settings.
  • Connect your computer to existing networks: We’ll help you with wired or wireless networks. Excludes setting up a new network
  • Connect your peripherals to your computer: Assistance helping you connect a printer or peripheral to your computer. Excludes any advanced type of connection such as Bluetooth or Wifi.
  • Need help with data transfer or back-up? We provide you simple “how-to” instructions to transfer files to your new computer or perform data backup.
  • Software assistance:
    “Step-by-step” support for Dell branded software.
    Simple “how-to” instructions for software applications in the following categories: browser, e-mail, productivity, financial, internet browser, photo/video editing, DVD or PDF creation, and software such as Genuine Windows 7 , Microsoft Office, McAfee Antivirus, Quicken, Adobe Photoshop
    We will help you install, uninstall and reinstall all other software purchased from Dell not listed in above categories

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Let Premium phone Support help you keep your PC and software running like it's supposed to.
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Dell provides In-Home or Mail-In repair service following phone and/or diagnosis. For issues covered by your Limited Hardware Warranty, a technician and/or part will be dispatched, if necessary, usually within 1 or 2 business days following completion of Remote Diagnosis, which is the determination by online/phone technician of cause of issue and may involve customer access to inside of system and multiple or extended sessions. The online/phone technician will determine In-Home or Mail-In repair service based on your original system purchased. Availability varies. Other conditions apply.