Comparison Chart for Dimension & Inspiron

Service Feature	Hardware Warranty Support	Optional CompleteCareTM  Accidental Damage Service*	Spyware, Virus and How To's*
	1, 2, 3, 4 years	1, 2, 3, or 4 years	Optional 30-day or 1-year incident packs*
Hardware support for defects in materials and workmanship		No	No
Available 24x7x365 email, chat, or telephone-based hardware support with a core queue agent for warranty term.		No	No
In-Home Service * (after phone based troubleshooting), Parts & Labor*. Three and four year limited warranties have extended night and weekend hours*.		No	No
DellConnectTM * online troubleshooting (available to customers with broadband in select situations)		No
"How To" assistance for XP and Vista operating systems on Dell PCs		No
System configuration restore on Dell PCs		No
Most accidental damage including spills, drops, power surges	No		No
Intentional damage, theft, normal wear and tear, acts of God including fire and flood.	No	No	No
Assistance with Spyware/Virus Removal	No	No
Verify Internet security levels	No	No
Security Best Practices Tips	No	No
Basic “How To” for digital cameras and printers	No	No
"How To" for Email and Internet set-up on Dell PCs	No	No
"How To" for installation, and configuration of most software applications on Dell PCs.	No	No
"How To" for use of Microsoft and Adobe	No	No
"How To" for Networking set-up on Dell PCs	No	No

^{*Options available: 1 year contract including a 5 incidents pack or 30 day contract "Getting Started" plan at time of system purchase. Single incident assistance is available for purchase separately.}