Dell Outlet - Frequently Asked Questions

Q: What is Dell Outlets returns policy?:

Consumer Returns Policy: <ul><li>Consumer customers have, for a short period and in line with Dell’s Terms and Conditions of Sale, the right to cancel their purchase contract and return the product in line with applicable distance selling legislation. A reasonable charge will be payable to cover the costs of collection and this will simply be deducted from your refund. For more information, collection costs levied and to request a return, <a href="http://www.dell.com/support/Contents/uk/en/ukdhs1/article/eSupport-Order-Support/order-change-returns?~ck=mn&ref=cpfaq_whatisdelloutletsreturnspolicy_cta_link_clickhere">click here</a>.</li></ul> Commercial Returns Policy: <ul><li>Commercial and Public Sector customers have no automatic right of return without cause (e.g. later than estimated delivery, changing purchase plans or finding a cheaper alternative). In line with Dell’s standard Commercial Terms of Sale, customers will of course be able to return any product which is missing, wrong or damaged following delivery and customers should notify Dell as soon as possible in these circumstances, following which Dell will arrange repair or replacement of the relevant product.</li></ul>

How do I contact support?

You can get live answers from a Dell Product advisor through Online Chat support. Product advisors will endeavour to help you choose the right product as per your requirements. Advisors are available from 9:00 a.m. to 6:00 p.m. GMT Monday – Friday.

Can I cancel my order?

It’s only possible to cancel your order before we start to manufacture it. To check if it’s still possible to cancel, please contact Dell Outlet Customer Care on the following number: 0844 444 4712 .Calls cost 5p plus up to 5p/min from a BT landline. Check your mobile or other providers’ charges, as charges may vary.

If your order has passed “In Production” or “Shipped,” it’s no longer possible to cancel it. However, after you receive delivery of your order, you still have the option to return it to Dell within 14 Days from the receipt of order.

What payment methods do you accept?

We gladly accept most major credit cards, including Visa, AMEX, Maestro^® and MasterCard^®. We do not accept Solo cards.

Are monitors included with Dell Outlet systems?

Dell Outlet Systems are sold without monitors. If you wish to purchase a monitor Please contact us via Chat from Monday to Friday (9:00 am - 6:00 pm).

What is Dell Outlets returns policy?:

Consumer Returns Policy:

Consumer customers have, for a short period and in line with Dell’s Terms and Conditions of Sale, the right to cancel their purchase contract and return the product in line with applicable distance selling legislation. A reasonable charge will be payable to cover the costs of collection and this will simply be deducted from your refund. For more information, collection costs levied and to request a return, click here.

Commercial Returns Policy:

Commercial and Public Sector customers have no automatic right of return without cause (e.g. later than estimated delivery, changing purchase plans or finding a cheaper alternative). In line with Dell’s standard Commercial Terms of Sale, customers will of course be able to return any product which is missing, wrong or damaged following delivery and customers should notify Dell as soon as possible in these circumstances, following which Dell will arrange repair or replacement of the relevant product.

What software is included with Dell Outlet systems?

All refurbished desktop and notebook systems from Dell Outlet ship with the operating system that they were originally sold with.
Please note there is no backup media included with these systems and server offers do not come with an operating system.

Terms and Conditions:
For Terms and Conditions (including cancelations and return policy) click here.