Dell ProSupport — Faster, more reliable support services designed to address the technology challenges you face today. This new support portfolio is focused on your needs, time demands and budgets.
Need professional support services that take care of both you and your employees’ IT needs 7x24? Choose Dell ProSupport to get access to a certified technician in two minutes or less.
Got an IT staff? Choose Dell ProSupport for IT and get tech-to-tech support with Fast-Track Dispatch, along with 7x24 access to Dell-certified technicians.
|Dell ProSupport Service Model|
|Dell ProSupport||Dell ProSupport for IT|
Designed for organizations with limited or no dedicated IT staff.
|Designed to provide tech-to-tech support for IT Professionals, Database Administrators and internal Service Desks or helpdesks.|
- 7x24 direct break-fix hardware support for your employees
- "How-to" support on popular software applications such as Norton AntiVirus, Microsoft Office, Microsoft Small Business Server, Intuit QuickBooks, Adobe Photoshop and Adobe Acrobat.
- Access to a certified technician in two minutes or less
- 7x24 Direct access to Dell Expert Centers
- Fast-track dispatch for Dell-certified technicians
- Escalation management through Dell’s Global Command Centers
Next, Dell ProSupport Options align to the way you use technology – rapidly responding to your needs, protecting your investment, your productivity and your sensitive data, and providing enhanced proactive support services to help reduce the risk and complexity of managing your infrastructure.
|SPEED OF RESPONSE||PROTECTION||PROACTIVE|
|Mission Critical — Perfect for server and storage environments where avoiding unplanned downtime and reducing recovery time through priority response are a must. The package includes priority 4-hour Onsite* Service after Remote Diagnosis or optional 2-hour response with 6-hour hardware repair, Dell’s proven Critical Situation process, and emergency dispatch. ||Data Management and Protection |
- Keep Your Hard Drive helps you retain control of sensitive data
- Hard Drive Data Recovery provides unlimited attempts to recover data from a failed hard drive
- Certified Data Destruction wipes your hard drive clean and destroys data
|Proactive Maintenance — Maximizes the availability and stability of your infrastructure proactively. The package includes a detailed system assessment and implementation of driver or firmware updates and upgrades for your server or storage systems. |
Remote Advisory Options — Provides telephone and Internet access to technical expertise for specialized applications and solutions such as Microsoft Exchange, Virtualization, virus remediation and more.
Ideal for non-essential application environments. This service offers business-hour, phone-based support* for hardware-only issues with Next Business Day On-Site Service*
following completion of phone-based troubleshooting
Go from factory to deployment with Dell server installation services. Our modular suite of installation services allows you to customize the right package of services needed to rapidly implement your new system.
Get the skills you need to keep pace in today's competitive IT environment with comprehensive training and certification courses. Dell offers a vast array of instructor-led classes and online training courses in a range of topics from server maintenance to in-depth technical overview of specific systems.