The right support is not one-size-fits-all; it’s what fits your environment. The Dell™ ProSupport™ portfolio of support services provides a flexible, reliable and easy support model that empowers you to customize services to meet your unique business needs. Choose support based on how you use technology and where you want to allocate resources.
If you don’t have an IT staff, Dell™ ProSupport™ for end users is the way to go. You’ll receive:
If you have an IT team, Dell™ ProSupport™ for IT is right for you. You’ll receive:
Further maximize the availability and stability of your infrastructure through Dell ProSupport Options, such as asset and data protection, speed of response, specialized on-site services, proactive maintenance and remote advisory services. Streamline patch management and get detailed reporting. Get advice using telephone access to technical expertise on applications and solutions, such as Microsoft® Exchange, virtualization and more. And for more complex IT environments, choose the enterprise-wide contract option, which provides a designated service delivery manager, performance benchmarking, proactive planning and custom reporting.
To learn more about Dell ProSupport visit www.dell.com/prosupport
Simplify your IT infrastructure
Dell ProConsult™ global infrastructure consulting services can help integrate your new enterprise hardware into an existing or evolving IT infrastructure. We can provide guidance whether you’re adding single or multiple servers, a storage area network or virtualizing your environment. We can also help you enhance the overall performance of your IT infrastructure and data center by consolidating software and hardware — reviewing data usage to optimize the environment and developing a business continuity plan — and by helping you migrate to standards-based technologies.
We utilize skilled solution architects, innovative tools, automated analysis and our own intellectual property to give customers rapid insight into the root causes of unnecessary complexity. We seek better answers than traditional service models based on our belief that solving problems should not need armies of people. Our strategy is to help customers quickly identify high-impact, short-duration projects that deliver return of investment and free up resources to obtain competitive advantage. The result is practical, action-oriented plans with specific, predictable and measurable outcomes. From Data Center Optimization to Server Virtualization to Systems Management, our consulting services help you build a more efficient enterprise.
Dell helps simplify implementation with deployment services that speed up time to production of new hardware and IT solutions. During the initial system-build of your server, we can customize software and hardware to match your specific requirements. By helping you rapidly deploy new capabilities while minimizing disruptions, we can contribute to improved efficiencies and lower costs.
Empowering your team
Our education services provide training and certification courses to help you and your team better manage and use your new hardware so you can reap the full benefits of standards-based technologies.
For more information, please visit www.dell.com/services