Designed to address the technology challenges you face today, Dell ProSupport starts with a service model designed for IT professionals like you. Dell ProSupport for IT
- 7x24 direct access to Dell Expert Centers
- Fast-track dispatch for Dell-certified technicians
- Escalation management through Dell’s Global Command Centers
Next, Dell ProSupport Options align to the way you use technology — rapidly responding to your needs, protecting your investment, your productivity and your sensitive data, and providing enhanced proactive support services to help reduce the risk and complexity of managing your infrastructure.
Don’t have an IT staff? Dell ProSupport for End-Users
|SPEED OF RESPONSE||PROTECTION||PREMIUM PROACTIVE|
|Mission-Critical 4-Hour Onsite Service* With 6-Hour Hardware Repair — Priority onsite service to get you back up and running fast |
Specialized Onsite Options — Allow you to augment your daily IT management or tap into specific technical expertise for critical projects when needed.
Recommended options for notebooks include:
- Onsite Parts Management to help minimize downtime by having parts at your fingertips.
- Onsite Personnel to augment your IT staff.
- Onsite Diagnosis for accelerated troubleshooting.
Asset Management and Protection — Helps protect sensitive data
- Accidental Damage Protection* repairs or replaces accidentally damaged systems
Data Management and Protection
- Keep Your Hard Drive* helps you retain control of sensitive data
- Hard Drive Data Recovery provides unlimited attempts to recover data from a failed hard drive
- Certified Data Destruction wipes your hard drive clean and destroys data
|Enterprise-Wide Contract — Provides enhanced proactive capabilities through |
- Designated service delivery manager
- Performance benchmarking and custom reporting
- Planning and assessments
Proactive Maintenance — Maximizes the availability and stability of your infrastructure proactively. The package includes a detailed system assessment and implementation of driver or firmware updates and upgrades for your server or storage systems.
Remote Advisory Options — Provide telephone and Internet access to technical expertise for specialized applications and solutions such as Microsoft Exchange, virtualization, and more.
is designed for organizations with limited or no dedicated IT staff. End-users receive 24x7 direct break-fix hardware support plus “how-to” support on popular software applications such as Norton™ AntiVirus, Microsoft Office, Microsoft Small Business Server®, Intuit QuickBooks, Adobe Photoshop and Adobe Acrobat. To purchase Dell ProSupport for end-users, please contact your Dell sales representative.
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