It is important to know the version of Absolute to:
- Identify capabilities
- Determine UI differences
- Understand workflow changes
- Verify system requirements
Affected Products:
Affected Operating Systems:
Versioning can be determined through the Endpoint, Installer, or Web Console. Click the appropriate method for more information.
To identify the product version by endpoint:
- Go to:
- 64-bit operating system:
C:\Windows\SysWow64
- 32-bit operating system:
C:\Windows\System32
- Right-click
rpcnet.exe
and then select Properties.
![rpcnet.exe Properties](https://supportkb.dell.com/img/ka06P000000CfpbQAC/ka06P000000CfpbQAC_en_US_1.jpeg)
- Select the Details tab.
![Details tab](https://supportkb.dell.com/img/ka06P000000CfpbQAC/ka06P000000CfpbQAC_en_US_2.jpeg)
- Record the File version. The third number is the most important number to record. In the example, 944 is the third number.
![Example file version](https://supportkb.dell.com/img/ka06P000000CfpbQAC/ka06P000000CfpbQAC_en_US_3.jpeg)
Note: The File version of your client may differ from the example.
To identify the product version by installer:
- Download the Absolute agent.
- In the download location, double-click ctmweb.exe.
![ctmweb.exe](https://supportkb.dell.com/img/ka06P000000CfpbQAC/ka06P000000CfpbQAC_en_US_4.jpeg)
- In the Please enter your password field, type the default administrative password and then click Next.
![Password field](https://supportkb.dell.com/img/ka06P000000CfpbQAC/ka06P000000CfpbQAC_en_US_5.jpeg)
Note: The default administrative password for ctmweb is password
.
- The status page shows the Agent build. In the example, 944 is the Agent build.
![Agent build](https://supportkb.dell.com/img/ka06P000000CfpbQAC/ka06P000000CfpbQAC_en_US_6.jpeg)
Note: The Agent build of your client may differ from the example.
To identify the product version by web console:
- In a web browser, go to cc.absolute.com
.
- Log in to the Absolute web console.
![Absolute web console login](https://supportkb.dell.com/img/ka06P000000CfpbQAC/ka06P000000CfpbQAC_en_US_7.jpeg)
- In the left menu pane, select the Find Devices icon and then click Classic Reports.
![Find Devices icon and Classic Reports](https://supportkb.dell.com/img/ka06P000000CfpbQAC/ka06P000000CfpbQAC_en_US_8.jpeg)
- In Classic Reports, click Hardware Assets.
![Hardware Assets](https://supportkb.dell.com/img/ka06P000000CfpbQAC/ka06P000000CfpbQAC_en_US_9.jpeg)
- In Hardware Assets, click Asset Report.
![Asset Report option](https://supportkb.dell.com/img/ka06P000000CfpbQAC/ka06P000000CfpbQAC_en_US_10.jpeg)
- In the Asset Report, click Show results.
![Ssset report criteria and the Show results button](https://supportkb.dell.com/img/ka06P000000CfpbQAC/ka06P000000CfpbQAC_en_US_11.jpeg)
- Locate the Agent Version for the appropriate device. In the example, 944 is the Agent Version for all three devices.
![Example agent version](https://supportkb.dell.com/img/ka06P000000CfpbQAC/ka06P000000CfpbQAC_en_US_12.jpeg)
Note: The Agent Version of your client may differ from the example.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.