Dell PowerEdge R320 Systems Owner's Manual

Troubleshooting A Storage Controller

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

NOTE: When troubleshooting a SAS or PERC controller, also see the documentation for your operating system and the controller.

Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system.
Verify that the installed expansion cards are compliant with the expansion card installation guidelines.
Ensure that each expansion card is firmly seated in its connector.
Close the system
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system.
Remove all expansion cards installed in the system.
Close the system.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, see Getting Help.
For each expansion card you removed in step 10, perform the following steps:
1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2. Open the system.
3. Reinstall one of the expansion cards.
4. Close the system.
5. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.

If the tests fail, see Getting Help.